PDF XChange Forum

Yes the latest release is always available - whereas in your account if licensed - you will have access to releases up to the date your maintenance expired available - so you always have available a perpetually licensed version to install, free of 'demo' watermarks.

HTH

Hi,

You can only download updates (new releases) if you have valid maintenance (e.g. 12 months is supplied FOC when first purchasing and extensions to this can be purchased once expired, thus updating (extending) maintenance access.)

Hope that helps.

Hi, thanks for your post and interest. Whilst we cannot and will not disclose specific details of our security systems - I can tell you the following. 1: We do not sell our products in Russia and China any longer for several reasons - including just those concerns you mention - along with concerns o...

Chrisjj, There are NO current reports of this being an issue - you have been advised to update your version to the latest release where should there be an issue we have the ability to locate it, establish if its an issue with the files being merged or the application itself (unlikely) or some other ...

Pleasure Jerome.

Hi, Its time to upgrade to the PDF-XChange Viewer/Editor - the old Viewer has not been materially updated in many years now and just like your browser - ongoing maintenance is required to improve and update all facets of its functionality - there is a free version just as there was for the Viewer - ...

Hi, To be able to assist you in this matter I believe we will need to analyse the PDF file itself - can you please email this to support@pdf-xchange.com along with the information on your system setup (e.g. Windows version, PDF-XChange Version etc - you may find it easier to do this from within PDF-...

Hi Melissa, I believe this has also been answered by email - but for the benefit of all KB users ; there is a KB article (link below) explaining how to manage your installations and remove machines from your activations list to free up your license use; You are allowed to install and use a single us...

Thanks for your question - there is a KB article (link below) explaining how to manage your installations and remove machines from your activations list to free up your license use; You are allowed to install and use a single user license on up to 2 devices - provided you are the primary user of bot...

Please supply a sample file and brief explanation of what issues you have found in your attempt to save a file. Also - all emails are answered promptly during working hours - usually within 1-2 hours unless it is a public holiday in the location where support is currently being offered from (e.g. ei...

Hi Jimmie,

Can you please email us (support@pdf-xchange.com) with a sample file and explanation and a link back to this forum post for reference.

Thank you.

Closed as superseded.

Apologies but your request seems to have been missed - are you still having issues or is all resolved ?

Excellent news and we very much appreciate your business and comments !

The power of positive thinking Jimmy !

Pleasure !

Have you checked your junk/spam folders to be sure they (notifications) are not being incorrectly filtered from your inbox ?

I am afraid we have no experience with Microsoft Flow so are unable to offer an advice or opinion in regards its suitability.

Excellent news - thanks Jimmy.

I will do my utmost to ensure your confidence is not misplaced.

Excellent

Yes that is correct - some pre-analysis of the file is done in the 'Auto' mode which is obviously not done when you simply select high and despite it defying logic - High will NOT always produce the best results as many factors affect this.

I suspect the best way to currently achieve this if I understand your objective would be to simply reprint the file using PDF-XChange 'Standard' our print driver as I believe the underlying text you wish to lose would then be removed. Or do I misunderstand? Currently the feature you require is not a...

Can you please advise what version you are using and if downloading the latest update resolves any of your issues.

We are now once again actively working to extend support for Touchscreen devices in a forth coming release and would appreciate your feedback

Thanks.

Thanks for your update - pleased all is now well.

Hi, Can you please connect to us via our support@pdf-xchange.com email address and provide your license info ... if you are installing the Tesseract Language pack and have a current/valid license this is the wrong language pack and you will not be using the Advanced OCR language files - but the more...

Understood - thanks for the updated info. As previously mentioned we are now actively working with Touchscreen devices within the development team to improve Touchscreen support.

Your patience is appreciated.

Very nice.

I have passed this to the Dev team for investigation, thanks for the additional info.

Pleased all is now well.

(y) Good advice.

Pleasure

Hi Jimmy, I have been discussing this with the team members responsible and we have agreed this needs to be 'bumped' up in the priority list. We have just made a release this past week so I am afraid it will still be some weeks away - but it is now receiving attention and Touchscreen support will im...

Hi Jimmy, I have been discussing this with the team members responsible and we have agreed this needs to be 'bumped' up in the priority list. We have just made a release this past week so I am afraid it will still be some weeks away - but it is now receiving attention and Touchscreen support will im...

I am afraid I cannot offer an exact date as yet and Monday is certainly optimistic.

If it is that crucial to you I would strongly suggest you roll back to an earlier release and await an update as soon as available,

OK - thanks Mark - lets close this topic as if you have emailed us - then your support from here on in will be dealt with by email.

Thanks

I am pleased you were able to resolve it.

I'm afraid Alex was 'hoping' he could find a team member who had historically used Delphi - but there has been no one here with Delphi experience for many, many years. Additionally I should have stated more accurately that once Borland was no longer involved directly or through its subsidiary's - we...

I'm afraid we do not and have not had a Delphi team member for some years - additionally I am afraid like many suppliers of toolkits as its sometime since Delphi was a development environment sold and supported by its author's we no longer are able to offer Delphi compatibility as a matter of course...

Can you please confirm from the 'Help -> About' window on the menu which Version/Build you are using please ?

Please email support@pdf-xchange.com

Answers related to serial numbers and licenses cannot be answered on a public forum adequately - and do include your licnese info.

Thanks.

Please email support@pdf-xchange.com from your work domain - not a free public service please such as Gmail, state what license you require & we will offer a yes or no answer as to whether online activation is required. It is our intention to vague in this regard in all public forums - so please...

Just to put a 'Cap' on this and offer some comfort to those users who have medium/large installations or work within the security sector. 1: If you genuinely work within the security/Government sectors etc and you email us and request a serial number that requires no 'call home' activation - you wil...

Pleasure

Hi Bernard and Chris, Let me try and answer your questions as best I can - hopefully this will reassure you that our intentions are not nefarious or unduly restrictive. Firstly in general terms let me advise you why our licensing activation has had to change. In Version 8 of our products we provided...

Hi,

accessing the API using an End User license is prohibited under the terms of the license I am afraid.

Understood.

Good luck - hope you achieve all you wish to.

Well - there you go said the Canadian boy - I do dare and its done.

Time to accept this and end the conversation because it will not change for the immediate future.

We appreciate it is probably a futile gesture in the overall scheme of things - but that does not mean we should abandon our principles because of the futility of our actions. Whilst I am sorry this causes you inconvenience and denies you of the opportunity to use our products and us of your valued ...

Hi,

Can you please supply a sample PDF - but please ensure you include a proper subject and a link to your Forum post for reference - or your email may be deleted as Spam - many thanks.

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