Bug: "Save session to file" breaks Editor (no response) SOLVED

[User4455]

Dear Tracker-Team,

I am having trouble with "Save session to file". When I open a set of documents and select "Save session to file", the Editor breaks (no response from window, i have to kill it via taskmanager).

I have reproduced this with different sets of documents. It works, when only one document is open, but with more than one it breaks as explained. I have rebooted and still same problem.

I am running Win11 and the latest Editor-version. I updated very recently (from 10.6.something, i believe) and I think it has worked before.

Let me know if you need more information!

Thanks!

[Daniel - PDF-XChange]

Hello, User4455

I cannot seem to reproduce the issue. Are you currently running build 10.8.1?
If you are, the first item I would advise is a complete reinstall of the software - Pleas use the windows control panel to uninstall (DO NOT use a third party removal tool) - then restart the PC.
After the restart, download the latest version of the software directly from our official website, and install as a normal user (do not choose to run as admin).

If the issue persists after a fresh installation, please let me know, and follow the steps here to record a process dump once the application is frozen/unresponsive. We will create an upload link for you if needed: https://www.pdf-xchange.com/knowledgeba ... estigation

Kind regards,

[User4455]

Dear Daniel,

thank you for your response.

A couple of days ago, I did a reinstall with the 10.8.1. version but the problem persisted.

However, i updated to 10.8.2. today with the Updater and the problem is gone.

I consider this fixed. Thank you for your support!

[Daniel - PDF-XChange]