Hello!
In my workflow I use two windows of pdf xchange. Some documents are made to be opened in the first windows, other documents are made to be opened in the second window.
As I like to keep both windows always open, I toggled the options "Minimize to System Tray" and "Close to system tray" in the preference settings.
The problem is that I noticed that when both windows are opened and the second window has no documents in it when I close all the documents in the first window, the second window disappears. Not even in the system tray it goes.
But if I do the other way around (no documents on the first window and close all documents on the second window) that does not happen and I can keep both windows opened.
Why the first situation happens? If I'm only closing a document inside a window, why does the window that didn't even contained the document has to close too? , the "closing of the document" and the "closing of the window" shouldn't be two separated things?
I would like to keep both windows always opened regardless of where I'm closing the documents
Please see the video attached to this post. Hope it can illustrate better what I'm saying!
Thank you for your attention!
Problem on using two windows of pdf xchange
Moderators: TrackerSupp-Daniel, Tracker Support, Paul - Tracker Supp, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Ivan - Tracker Software, Tracker Supp-Stefan
-
- User
- Posts: 174
- Joined: Sat Aug 22, 2020 12:16 pm
Problem on using two windows of pdf xchange
You do not have the required permissions to view the files attached to this post.
Igor
PDF-XChange Editor fan
PDF-XChange Editor fan
-
- Site Admin
- Posts: 8624
- Joined: Wed Jan 03, 2018 6:52 pm
Re: Problem on using two windows of pdf xchange
Hi, igorlima
Thank you for the report, This does appear to be a bug, and I can reliably reproduce it. I am just speaking with the Dev team on it now, and may be making a bug ticket, depending on its complexity shortly. If I do I will write back here to let you know.
Kind regards,
Thank you for the report, This does appear to be a bug, and I can reliably reproduce it. I am just speaking with the Dev team on it now, and may be making a bug ticket, depending on its complexity shortly. If I do I will write back here to let you know.
Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
-
- User
- Posts: 174
- Joined: Sat Aug 22, 2020 12:16 pm
Re: Problem on using two windows of pdf xchange
Hi, Daniel!TrackerSupp-Daniel wrote: ↑Mon Aug 16, 2021 6:09 pm Hi, igorlima
Thank you for the report, This does appear to be a bug, and I can reliably reproduce it. I am just speaking with the Dev team on it now, and may be making a bug ticket, depending on its complexity shortly. If I do I will write back here to let you know.
Kind regards,
Ok! Thank you for the response!
I will be waiting for an update on that.
Thank you very much!
Igor
PDF-XChange Editor fan
PDF-XChange Editor fan
-
- User
- Posts: 174
- Joined: Sat Aug 22, 2020 12:16 pm
Re: Problem on using two windows of pdf xchange
Hello!
Just wondering if a ticket for this issue was created or if any other update on that was made...
I'd be really grateful if someone could answer that!
Thank you very much!
Just wondering if a ticket for this issue was created or if any other update on that was made...
I'd be really grateful if someone could answer that!
Thank you very much!
Igor
PDF-XChange Editor fan
PDF-XChange Editor fan
-
- Site Admin
- Posts: 8624
- Joined: Wed Jan 03, 2018 6:52 pm
Re: Problem on using two windows of pdf xchange
Hello, igorlima
My apologies for the lack of followup, At the time the Developer assured me that he had seen the issue and was working on the solution right away, so no ticket was made. I am just double checking with him now to find out if he has resolved the issue as of yet. If he has, the fix will be in the next release, and if he has not, I will be making a ticket to keep track of it for all of us.
Kind regards,
My apologies for the lack of followup, At the time the Developer assured me that he had seen the issue and was working on the solution right away, so no ticket was made. I am just double checking with him now to find out if he has resolved the issue as of yet. If he has, the fix will be in the next release, and if he has not, I will be making a ticket to keep track of it for all of us.
Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
-
- Site Admin
- Posts: 8624
- Joined: Wed Jan 03, 2018 6:52 pm
Re: Problem on using two windows of pdf xchange
Hello again,
It seems that this has not bee resolved yet, and so I have created the following ticket for this issue:
RT#5714: Close doc closes second Editor window incorrectly
Kind regards,
It seems that this has not bee resolved yet, and so I have created the following ticket for this issue:
RT#5714: Close doc closes second Editor window incorrectly
Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
-
- User
- Posts: 174
- Joined: Sat Aug 22, 2020 12:16 pm
Re: Problem on using two windows of pdf xchange
Hello, DanielTrackerSupp-Daniel wrote: ↑Tue Aug 31, 2021 4:15 pm Hello again,
It seems that this has not bee resolved yet, and so I have created the following ticket for this issue:
RT#5714: Close doc closes second Editor window incorrectly
Kind regards,
Thank you very much for the update! Hope this can be resolved soon.
Have a nice day
Igor
PDF-XChange Editor fan
PDF-XChange Editor fan
-
- Site Admin
- Posts: 8624
- Joined: Wed Jan 03, 2018 6:52 pm
Problem on using two windows of pdf xchange
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com