Bug: Build 359.0 Split/Merge Documents fail on single input file

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chrisjj
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Bug: Build 359.0 Split/Merge Documents fail on single input file

Post by chrisjj »

This:
image(2).png
on two files:
image(1).png
works:
image(3).png
image(3).png (2.56 KiB) Viewed 1275 times
but on one file:
image(4).png
fails:
image(5).png
image(5).png (5.59 KiB) Viewed 1275 times
Attachments
New PDF Document.pdf
(898.25 KiB) Downloaded 45 times
Last edited by chrisjj on Wed May 24, 2023 7:51 pm, edited 1 time in total.
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TrackerSupp-Daniel
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Re: Bug: Build 359.0 Split/Merge Documents fail on single input file

Post by TrackerSupp-Daniel »

Hello, chrisjj

Sorry but, could I ask for a description of the intent here? I can only guess at what your desire is unless you elaborate a bit more than just the title here.

For now, I will take a guess and hope it is in the right direction.

The only change I see in your settings is that you have selected to "flatten" instead of ignore (or "do not copy") comments into the newly generated file. With those options as they are, what you are seeing should be entirely expected.
As the merge function generates a new file, the first settings you show indicate that the comments should not be included, and so you only see the base content (this is what happens in your screenshots, so I would say this is working). In the second set, where you have "flatten" enabled, again, the input document is processed, and the existing comments are flattened into base content, then included in the newly generated file (again this seems to be what happened in your screenshot, so I would again say this is working).

Is there something wrong with this process?

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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chrisjj
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Re: Bug: Build 359.0 Split/Merge Documents fail on single input file

Post by chrisjj »

> Sorry but, could I ask for a description of the intent here?

Just program works properly?

> I can only guess at what your desire is unless you elaborate a bit more than just the title here.

Title is: Split/Merge Documents fail on single input file
Desire is: Split/Merge Documents not fail on single input file

> The only change I see in your settings is that you have selected to "flatten"

Sorry, that was an orphan attachment, not part of the report. Now deleted.

> In the second set, where you have "flatten" enabled

There's no change of settings.

On a two-page document, Split/Merge operates, and its Do Not Copy succeeds.

On a one-page document, Split/Merge fails to operate, and its Do Not Copy fails.


Kind regards,
[/quote]
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TrackerSupp-Daniel
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Re: Bug: Build 359.0 Split/Merge Documents fail on single input file

Post by TrackerSupp-Daniel »

Hello, chrisjj

I cannot say that we are able to reproduce this behaviour you are describing, could I ask you to please send us a copy of the original PDF sample file you are working with, and an export of your PDF-Tools "tools":
image.png
image.png (19.93 KiB) Viewed 1185 times
so we can test here using the same settings you are and possibly identify what outside of the split/merge tool could be part of this issue?

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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Our Web site domain and email address has changed as of 26/10/2023.
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chrisjj
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Re: Bug: Build 359.0 Split/Merge Documents fail on single input file

Post by chrisjj »

> I cannot say that we are able to reproduce this behaviour you are describing

Can you say you are unable?

> could I ask you to please send us a copy of the original PDF sample file you are working with

I did. In the original report.
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TrackerSupp-Daniel
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Re: Bug: Build 359.0 Split/Merge Documents fail on single input file

Post by TrackerSupp-Daniel »

Hello, chrisjj
chrisjj wrote: Wed May 24, 2023 10:34 pm > could I ask you to please send us a copy of the original PDF sample file you are working with

I did. In the original report.
My apologies, you did indeed send the PDF document, it was a force of habit to ask for the file at the same time as the settings export for tools issues, in any case, I do not have an export of your PDF-tools "tools" which I will need to reproduce this issue with.

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

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Our Web site domain and email address has changed as of 26/10/2023.
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Vladimir G - Tracker Dev
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Re: Bug: Build 359.0 Split/Merge Documents fail on single input file

Post by Vladimir G - Tracker Dev »

Hello, chrisjj

Are you still using Build 359? The issue was fixed in Build 360. Can you please update PDF Tools and check if it works for your case?

Best regards,
Vladimir Goshko
Software Developer
Tracker Software Products
chrisjj
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Re: Bug: Build 359.0 Split/Merge Documents fail on single input file

Post by chrisjj »

> Are you still using Build 359?

Yes.

> The issue was fixed in Build 360.

May I ask the source of that info? It is absent from https://www.pdf-xchange.com/produc ... #9.3.360.0

C
Willy Van Nuffel
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Re: Bug: Build 359.0 Split/Merge Documents fail on single input file

Post by Willy Van Nuffel »

Hi,

You will have to verify the version history of PDF-XChange Tools, instead of PDF-XChange Editor:
https://www.pdf-xchange.com/produc ... #9.3.360.0

Kind regards.
>
PDF-XChange Tools - Version history.png
chrisjj
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Re: Bug: Build 359.0 Split/Merge Documents fail on single input file

Post by chrisjj »

Thanks. My error!

I see it: "Fixed an issue with processing Form Fields, Comments and Bookmarks correctly in the 'Split/Merge Documents' action in the case of a single input document."
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Tracker Supp-Stefan
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Bug: Build 359.0 Split/Merge Documents fail on single input file

Post by Tracker Supp-Stefan »

:)
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