OCR: "No languages installed"

[na_at]

hello everybody

my OCR Tool does not work anymore, as it say no languages installed, even though they are installed. It used to work great, but it just stopped working, as i noticed the "OK" Button being greyed out:

I can't open the drop down, as it is empty. But apparently the necessary languages are installed:

I looked at the other threads, but I am not super versed on the technical side, so I could not try all the offered suggestions.

I also downloaded the language pack Europe West here: https://www.pdf-xchange.com/pdf-xchange-ocr

and it changed nothing.

Thank so much for the help.

-nagua

[Stefan - PDF-XChange]

Hello na_at,

Welcome to our forums!
Can you please check under Help -> About for the version of our Editor currently installed on your end?
We had some such reports with some older builds so I suspect you might be using one of the affected ones.

If you can - please download and install the current latest version from our website:
https://www.pdf-xchange.com/product/downloads
And all should be well!

Kind regards,
Stefan

[na_at]

it worked!

Thank you so much

Have a nice day!

[Stefan - PDF-XChange]

[sunshineweb]

I am on 9.5.368 and I cant't update. other pcs with that ocr work fine.
i tried to uninstall every setting (with revo) but every setting is preset at new installation.

Has anyone ideas what are my options?

[sunshineweb]

I uninstalled the programm
then deleted in both the folder "Tracker Software" in
C:\Users\...my path ...\AppData\Roaming
and C:\Program Files

reinstalling, the software still knows my product key. and my settings. (but forgot at least my recently used files)

here it is described with solution:
viewtopic.php?p=185415&hilit=language+ocr#p185415

[Stefan - PDF-XChange]

Hello sunshineweb,

Thanks for sharing the link to the other topic. Indeed the solution proposed there is the one we can offer in these scenarios where an older version of our software is used on the latest Win 11.

Kind regards,
Stefan