Bookmarks missing overnight

[Decat90]

Hi everybody,

I've been using PDF XChange viewer for years.
Since a few days, I face problems with the bookmark function : bookmarks are no longer displayed, while the option is activated.

I have uninstalled then downloaded+installed again the software, without success.

Do you have any idea how to solve the problem?

Best regards

[Dimitar - PDF-XChange]

Hello Decat90,

Welcome to our Forum.

Do you see a button like this one?

If you , please click on an it will reappear.


Regards.

[Decat90]

Hi Dimitar

I don't see this picto. I remember it was there before.

If you see this screen, the display seems truncated (see the 7), and extending the window doesn't change it

For information, a few days before the problem arised, I've been starting using spacedesk DRIVER Console to extend my main laptop screen to another laptop screen, where I put the PDF viewer window. Maybe it had an impact but I didn't change any setting.

[Dimitar - PDF-XChange]

Hello Decat90,

May I ask, which version of the PDF Viewer you have installed on you machine?

Also, please tell me which Windows OS version you're using?

[Decat90]

I use exactly the same version of Pdf-viewer as you.

Windows 10 pro.

[Decat90]

Hello,

I tried to erase the software entirely from my system :
- uninstallation
- suppression of the file in Programs + in App date/roaming
- ccleaner session
- restart system

When I re-install the software, the same pages I was before are displayed.
It may mean that some parameter files remain after removal.

Anyone knows how to clear totally my system from it?

Thanks in advance.

[Decat90]

End of the drama : Installation Pdf X-Change Editor wich has the same features. All my bookmarks are back.

++

[Willy Van Nuffel]

Most of the PDF-XChange Viewer settings are stored in Windows Registry at
HKEY_CURRENT_USER\SOFTWARE\Tracker Software\PDFViewer\

Bookmark settings more specifically at
HKEY_CURRENT_USER\SOFTWARE\Tracker Software\PDFViewer\Documents\LastView\Panes\0005
(not sure if the key "0005" is Bookmarks for everyone - to verify - look for a key that contains a "Name" that equals to "Bookmarks")

Maybe your Bookmarks-pane has been un-docked. This means that it is not anymore at the left side of the Viewer's window, but elsewhere, maybe out of the scope. To restore the initial setting (docked), you can delete the corresponding key in Windows Registry, while the Viewer is closed.

After restart of the Viewer, you can reactivate "Bookmarks" in the View-menu, then click the tiny arrow at the left of the Viewer's window, and make the Bookmarks-pane a little larger by dragging its right border.

I do not know if this still helps, and in any way, using PDF-XChange Editor in the future is maybe the best solution.

Kind regards.

Willy

[Daniel - PDF-XChange]

Hello, Everyone

It sounds like this issue is resolved already, but if this comes up again, I would first try the simple fix:
"Edit > reset settings":

image.png (39.46 KiB) Viewed 1256 times

Panes are part of the application settings, so resetting them this way should have the same effect as willy's suggested registry changes would, without the difficulty of navigating the registry.

Kind regards,