Printer Standard and Printer Lite generating crash dumps

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Willy Van Nuffel
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Printer Standard and Printer Lite generating crash dumps

Post by Willy Van Nuffel »

@PDF-XChange Support

1) When printing to PDF by using the PDF-XChange Standard or PDF-XChange Lite printer - build 394 - 32-bit, I am experiencing hangs of several seconds during the "Finalizing..."-process. Meanwhile, the resulting PDF is correctly created, but the "Finalizing..."-message stays there longer than necessary.

2) A second problem is that the resulting PDF is NOT automatically opened, while the check-box "Run Viewer Application After Saving" is turned ON in the "Save As"-dialog-box. Maybe this is due to the first problem ? Turning it OFF has no influence on the crash itself.

Verifying my CrashDump-folder I see that crash dumps are being created.

I have uploaded a crash dump of both printers to https://files.tracker-software.support/ ... t6BFRted2y for further investigation, if you would be so kind to do so.

Kind regards.

Willy
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Daniel - PDF-XChange
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Re: Printer Standard and Printer Lite generating crash dumps

Post by Daniel - PDF-XChange »

Hello, Willy Van Nuffel

Thank you for passing those along, I have sent them up the line to the Dev team along with your description. Hopefully we can find the cause of this quickly to offer a swift solution.

Kind regards,
Dan McIntyre - Support Technician
PDF-XChange Co. LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
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Daniel - PDF-XChange
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Re: Printer Standard and Printer Lite generating crash dumps

Post by Daniel - PDF-XChange »

Hello, Willy

Some good news for you! We found the cause of the issue and the Dev team is working on a fix for it. It looks like a follow-up build will be in order to get this and a few other items resolved.
As this crash happens after the file is created, and only the automatic opening seems to be impacted, this is not considered major enough to rush out a fix today, so it may be a little over a week to resolve, so we can do some further testing and hopefully ensure the fix does not introduce any other issues.

Kind regards,
Dan McIntyre - Support Technician
PDF-XChange Co. LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Willy Van Nuffel
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Posts: 2565
Joined: Wed Jan 18, 2006 12:10 pm

Re: Printer Standard and Printer Lite generating crash dumps

Post by Willy Van Nuffel »

Thank you very much for the information and for fixing the problem.

Kind regards.

Willy
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Daniel - PDF-XChange
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Posts: 10300
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Printer Standard and Printer Lite generating crash dumps

Post by Daniel - PDF-XChange »

:)
Dan McIntyre - Support Technician
PDF-XChange Co. LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
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