unable to use OCR - "none installed" for languages

[lkrose24]

As shown in the attached screenshots, when I try to use OCR, it says "none installed" for languages, but when I try to add/update languages, it says English is already installed.

Am I missing something? Do I need to install languages separately even though it already says installed? I just got a new work computer and PDF-Xchange was reinstalled. OCR has stopped working for the first time for me, but so far everything else seems to be working the same.

Thanks in advance for your help

[Daniel - PDF-XChange]

Hello, lkrose24

This is a bug introduced to many of our V9 and some early V10 products, which was caused by a new windows logging feature that incorrectly restricts access to necessary OCR files. You have two options here:

1. Some users have found that running the registry key present here can disable the feature. In some cases this can resolve the issue:

• https://files.tracker-software.support/ ... 5swW74EmCB (Note, this link may break in a few months time, if someone else experiences this issue, please email Support@PDF-XChange.com to report this issue.)
  Simply download and unzip the archive, then double click on the "reg" file contained within.
  After that, restart your PC and try running our OCR once again.

2. If that does not work, than I am afraid a Windows update has unexpectedly broken this after your version was released. We are unable to fix it in that version. As such, you will need to update to the latest release, which may require you to renew maintenance on your license, to retain access to all of your licensed features.

Kind regards,