Editor crash on startup

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alexg00
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Posts: 13
Joined: Fri Jul 03, 2009 3:29 am

Editor crash on startup

Post by alexg00 »

Unable to start Editor. It crashes right away.
Server 2008 R2 x64, 32GB memory

ntdll.dll!RtlReportCriticalFailure() + 0x62 bytes
ntdll.dll!RtlpReportHeapFailure() + 0x26 bytes
ntdll.dll!RtlpHeapHandleError() + 0x12 bytes
ntdll.dll!RtlpLogHeapFailure() + 0xa4 bytes
ntdll.dll!string "Enabling heap debug options\n"() - 0x19d71 bytes
kernel32.dll!HeapFree() + 0xa bytes
PDFXEditCore.x64.dll!000007feeeb48488()
[Frames below may be incorrect and/or missing, no symbols loaded for PDFXEditCore.x64.dll]
PDFXEditCore.x64.dll!000007feef05a6b6()
PDFXEditCore.x64.dll!000007feeee4fc9f()
PDFXEditCore.x64.dll!000007feeee50170()

If I try to debug it and then in Visual Studio click continue it actually starts and looks that it works OK.
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Will - Tracker Supp
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Posts: 6815
Joined: Mon Oct 15, 2012 9:21 pm

Re: Editor crash on startup

Post by Will - Tracker Supp »

Hi Alex,

Thanks for the email - please make sure that you have the latest build (301), by downloading and installing the from the following link:
https://www.pdf-xchange.com/PDFXVE3.zip

Let me know how this goes!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
alexg00
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Posts: 13
Joined: Fri Jul 03, 2009 3:29 am

Re: Editor crash on startup

Post by alexg00 »

I am using latest version
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Ivan - Tracker Software
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Joined: Thu Jul 08, 2004 10:36 pm

Re: Editor crash on startup

Post by Ivan - Tracker Software »

can you provide memory dump generated on the crash?
PDF-XChange Co Ltd. (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
alexg00
User
Posts: 13
Joined: Fri Jul 03, 2009 3:29 am

Re: Editor crash on startup

Post by alexg00 »

Attached
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John - Tracker Supp
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Posts: 5223
Joined: Tue Jun 29, 2004 10:34 am

Re: Editor crash on startup

Post by John - Tracker Supp »

Sorry no attachment - did you zip into an Archive first ?
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com