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PDF-XChange Editor Freezing While Opening PDFs
Posted: Tue Oct 02, 2018 2:10 pm
by dwmreg
PDF-XChange Editor Freezing While Opening PDFs
I'm running PDF-XChange Editor version 7.0 Build 325.1 and it will always crash and freeze while I am attempting to open any kind of PDF with the application. I've tried the basic troubleshooting steps - repaired the install, uninstalled and reinstalled, etc. Nothing works.
I'm running this on Windows 10 Enterprise with 16GB ram on a 64-bit OS.
The freezing manifests itself as the app tries to load a PDF it's window become white and eventually it's not responsive and freezes. You have to force quit it to exit (i.e. with Task Manager).
Has anyone seen this freezing problem?
Re: PDF-XChange Editor Freezing While Opening PDFs
Posted: Tue Oct 02, 2018 2:13 pm
by Stefan - PDF-XChange
Hello dwmreg,
Welcome to our forums!
Can you please try to update to build 327.0 (the current latest) first - and let us know if the problem is still there?
Regards,
Stefan
Re: PDF-XChange Editor Freezing While Opening PDFs
Posted: Tue Oct 02, 2018 2:32 pm
by dwmreg
Hello.
Unfortunately I'm in a large corporate environment and presently I don't have access to the version you are referring to in your post. So what can I do in the meantime? It is hard to say when my internal organization will upgrade to a dot version.
Thank you.
Re: PDF-XChange Editor Freezing While Opening PDFs
Posted: Tue Oct 02, 2018 5:20 pm
by Daniel - PDF-XChange
In the meantime you could try using the portable version, It is designed to run from a USB stick, so it should work unless the company has blocked portable applications as well.
You can download it here:
https://www.pdf-xchange.com/produc ... fileid=616
I hope it helps!
Re: PDF-XChange Editor Freezing While Opening PDFs
Posted: Tue Oct 02, 2018 5:59 pm
by dwmreg
I will download the portable version to try. Would there be a desktop version I could try to install with the latest release version? Right now your app isn't working at all so I really cannot make it much worse than it is now. I'm almost to the point just uninstalling it completely and giving up.
Re: PDF-XChange Editor Freezing While Opening PDFs
Posted: Tue Oct 02, 2018 6:02 pm
by Daniel - PDF-XChange
Yes certainly, I was not sure if you were allowed to install programs, which is why I suggested the portable version.
If you can install the program, simply download the appropriate installer from our product pages:
https://www.pdf-xchange.com/products
Re: PDF-XChange Editor Freezing While Opening PDFs
Posted: Tue Oct 02, 2018 6:25 pm
by dwmreg
ok gotcha. The portable version did run on my PC with no issues unlike the installed version. I'm downloading the installer for Win 10 to try on my client. Thanks for the help.
Re: PDF-XChange Editor Freezing While Opening PDFs
Posted: Tue Oct 02, 2018 6:30 pm
by Daniel - PDF-XChange
Glad I could, Let me know if the installed version has any issues!
Re: PDF-XChange Editor Freezing While Opening PDFs
Posted: Wed Jun 29, 2022 4:33 am
by Dave S
I am now having the same problem with Windows 11. If I have 3 or 4 PDF files open and then come back to PDF Xchange the software is completely locked up and the only way I can recover is to close the software and task manager and start again. I would appreciate any guidance I can get.
Re: PDF-XChange Editor Freezing While Opening PDFs
Posted: Wed Jun 29, 2022 12:03 pm
by Stefan - PDF-XChange
Hello Dave S,
Can you please confirm which build of the Editor is currently installed on your machine?
You can check this in Help -> About.
Kind regards,
Stefan
Re: PDF-XChange Editor Freezing While Opening PDFs
Posted: Wed Jun 29, 2022 8:21 pm
by Dave S
Hi Stephan, Is this what you need: current version: 9.3.361.0 ?
Any help would be appreciated.
Dave
Re: PDF-XChange Editor Freezing While Opening PDFs
Posted: Wed Jun 29, 2022 8:41 pm
by Daniel - PDF-XChange
Hello, Dave S
If you can reliably reproduce this, can you confirm if it only happens with those specific files? as an example, does the same still happen if you open 3 other files, and only one of those 4? Perhaps there is something in 1 of those 4 specific files that is causing this freezee to occur. If you can do some testing on that and identify if it is with any file, or one of those specifically, it would help. If the problem is with a specific file, please send us that file. If it seems to happen with all files, please follow the steps here to create a "process dump" (not a crash dump):
https://www.pdf-xchange.com/knowle ... cess-dump1
With one of these, we will hopefully be able to find something that can lead us to a resolution.
Kind regards,
Re: PDF-XChange Editor Freezing While Opening PDFs
Posted: Wed Jun 29, 2022 9:27 pm
by Dave S
I will do that Stefan and get back to you. My apologies for the earlier misspelling of your name, but I am an old man with a tremor who uses dictation software. As a former scientist, it appeals to me to go back and see if I can come up with which files caused the problem and under what conditions. It may take me a little while, but I definitely don't want to go back to Adobe Acrobat.
Regards
Dave
Re: PDF-XChange Editor Freezing While Opening PDFs
Posted: Wed Jun 29, 2022 11:27 pm
by Daniel - PDF-XChange
Hello, Dave S
No rush, you can take your time. We will be here whenever you find out. If you are unsure, or think the testing will take too long, you could also capture the process dump, and then send both that, and the 4 files which you are using, then I could see if I can reproduce the issue here.
Is there anything you do with the files beyond open them and then leave the software for a few moments?
Kind regards,
Re: PDF-XChange Editor Freezing While Opening PDFs
Posted: Tue Dec 10, 2024 2:57 pm
by Xoron
Hi, I have same problem. I instaled new version from microsoft store but its freezeing my windows. I paid for liftime. What can i do?
Re: PDF-XChange Editor Freezing While Opening PDFs
Posted: Tue Dec 10, 2024 3:09 pm
by Paul - PDF-XChange
Hi, Xoron
thanks for this. Please confirm is is version 10.4.4.392 and that it is that is freezing not crashing. Please post a screenshot from the "About" window. (
Help then
About)
We are not the makers of
PDFX, that is a competitor. If it definitely IS
PDF-XChange and not
PDFX then we need dump files.
A freeze will have the Editor executable remain in the Windows Task Manager throughout the experience, a crash will see it disappear from the Task Manager.
In either case, if it IS our product we need a dump file.
For a "freeze" or "hang" this:
https://www.pdf-xchange.com/knowledgeba ... estigation
and for a crash this:
https://www.pdf-xchange.com/knowledgeba ... estigation
If you can confirm the installation is our software and not PDFX, the behaviour, and create a dump file I will set up a file drop for you to send it to.
Re: PDF-XChange Editor Freezing While Opening PDFs
Posted: Sat Dec 14, 2024 5:43 pm
by Xoron
HI, i have version 1.4.8.0 from NG PDF Lab - it`s yours?
Re: PDF-XChange Editor Freezing While Opening PDFs
Posted: Sat Dec 14, 2024 7:06 pm
by Loki@99
Xoron wrote: ↑Sat Dec 14, 2024 5:43 pm
HI, i have version 1.4.8.0 from NG PDF Lab - it`s yours?
Hi,
It's not the same product.
This forum is for PDF-XChange Editor by Tracker Support which is not related to NG PDF lab.
Here's PDFXCE Microsoft Store link btw.
https://apps.microsoft.com/detail/xpdf9vl4d5xr9w?hl=en-US&gl=US
PDF-XChange Editor Freezing While Opening PDFs
Posted: Mon Dec 16, 2024 6:59 pm
by Daniel - PDF-XChange