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Sudden crashes

Posted: Thu Nov 16, 2023 10:52 am
by uhonermann
Hi,

we've some systems, where the PDFXCview crashes suddenly.

Usually this happens after saving, when the Save Button does not get disabled (looks like save doesn't really finish ?).
In that situation, the Viewer crashes with every operation (even something like changing window size).

We've dumps available, they show a crash in PDFXCview.exe because of a access violation accessing address 0000000000000008.

Regards,
Uwe Honermann

Re: Sudden crashes

Posted: Thu Nov 16, 2023 2:11 pm
by Radi - PDF-XChange
Hello Uwe,

I am afraid that the Viewer is no longer developed and as such there will be no future fixes and/or updates for it.

If you are not using the last version of the Viewer, I would advise to try updating it and check if the same issue persists. If you are already using the last version of the Viewer - my advise is to use the Editor instead.

Regards,
Radi

Re: Sudden crashes

Posted: Fri Nov 17, 2023 11:06 am
by uhonermann
Hi Radi,

okay, that's exactly, what I told the customer, too.

Unfortunately, sometimes it's hard to motivate users to move away from the product, they're used to :) .
We'll keep on trying...

Regards,
Uwe

Sudden crashes

Posted: Fri Nov 17, 2023 12:00 pm
by Radi - PDF-XChange
:)