PDFs attach to Whatsapp for Windows instead of Xchange viewer

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TerryB
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Joined: Tue Aug 06, 2024 11:20 pm

PDFs attach to Whatsapp for Windows instead of Xchange viewer

Post by TerryB »

PDF Xchange viewer is set as my default app. In the Windows default app list it shows as such.
But Whatsapp for Windows somehow keeps hijacking the PDFs so that when I click on one a Whatsapp symbol appears instead of the pdf content.
The actual PDF icon next ot the pdf file will also change to a Whatapp iicon- even though Xchange remains the default app according to Windows. It's as if Whatsapp intercepts the association, rather than outright changing it.
Is there anything I can do to stop this?
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Stefan - PDF-XChange
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Re: PDFs attach to Whatsapp for Windows instead of Xchange viewer

Post by Stefan - PDF-XChange »

Hello TerryB,

Welcome to our forums!

If Windows thinks that our Viewer/Editor is the default PDF software - then it would indeed be some interaction on WhatsApp's side, and you would probably need to contact their support.
This is the first time I see anyone report Whatsapp as the hijacker, however IE/Edge is notorious - maybe Whatsapp uses some built in browser internally and that's causing the hijacking.

What I can offer from our side is to try the things mentioned in this KB article:
https://www.pdf-xchange.com/knowledgeba ... PDF-Viewer

And let us know if that helps!

Kind regards,
Stefan
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