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Error when signing document
Posted: Tue Nov 19, 2024 4:06 am
by ditkaznipi@kmge.kz
I have error when signing pdf document!
Sign Document:
The signature placement failed.
"Error [System]: Invalid provider type specified."
Please help me!
Program version is 10.4.3, build 391, PDF-Xchange Editor Plus
error_pdf_exchange.png
Re: Error when signing document
Posted: Tue Nov 19, 2024 5:19 am
by ditkaznipi@kmge.kz
I tried disabling the 'Include Signature's Revocation Status' option, but it didn't resolve the issue.
disable_option.png
Re: Error when signing document
Posted: Tue Nov 19, 2024 9:47 am
by Stefan - PDF-XChange
Hello
ditkaznipi@kmge.kz,
Welcome to our forums! Can you please try to update to the current latest version (build 392), and then see if the issue is still there.
Also - are you using a certificate from e.g. a smart card, or a self generated one? Can you try to create a new digital signature certificate and see if you can sign with that new one?
Kind regards,
Stefan
Re: Error when signing document
Posted: Thu Nov 28, 2024 10:09 am
by ditkaznipi@kmge.kz
Tracker Supp-Stefan wrote: ↑Tue Nov 19, 2024 9:47 am
Hello
ditkaznipi@kmge.kz,
Welcome to our forums! Can you please try to update to the current latest version (build 392), and then see if the issue is still there.
Also - are you using a certificate from e.g. a smart card, or a self generated one? Can you try to create a new digital signature certificate and see if you can sign with that new one?
Kind regards,
Stefan
Hi Stefan!
updated to the last version, but nothing has changed!
Re: Error when signing document
Posted: Thu Nov 28, 2024 10:13 pm
by Daniel - PDF-XChange
Hello,
ditkaznipi@kmge.kz
Thank you for testing that. May I ask where you acquired this certificate? Is it one you creating using our software (self signed), or did your acquire it from an official "Certificate Authority" (CA)?
If it was acquired from an official CA, does it work in any other applications at this time, or do you see similar errors for others?
Kind regards,
Re: Error when signing document
Posted: Mon Dec 02, 2024 7:21 am
by ditkaznipi@kmge.kz
Hi,
The certificate was obtained from the National Certification Center of the Republic of Kazakhstan (https://pki.gov.kz/). It works seamlessly on Kazakhstani websites. In Adobe Acrobat Pro DC, documents are signed without any issues.
Regards Kanat
Re: Error when signing document
Posted: Mon Dec 02, 2024 9:59 am
by Stefan - PDF-XChange
Hello
ditkaznipi@kmge.kz,
Just to confirm - it is this exact same certificate that you are using in Adobe's products and it works for document signing?
If that is true - we will ask our developers working on digital signatures to also take a look at this topic and advise further!
Kind regards,
Stefan