printing issue on HP ColorJet 5550dn

[boyan]

I am evaluating the PDF-X Viewer SDK 2.0.46.0.
Using this SDK to print the attached pdf file to the HP printer ColorJet 5550dn, one extra long red line appears on the left side paper. When viewing the pdf file with acrobat reader, that long red line is not in the display.
And, that long red line does not appear when printing to any other printers. This seems pretty sure that it is HP printer issue.
I am just wondering if any other people had similar printing problem.

-Bo

[Ivan - Tracker Software]

can you scan and send me what you have on paper after printing on this printer?

[boyan]

Hi Ivan,
I opened and printed that PDF file to HP printer using the SDK sample application pxcview36_sample_csharp.exe. The print-out has been scanned and attached. The extra red line was marked with a circle on the left top corner.
Thanks and cheers,
-Bo

[John - Tracker Supp]

Thanks - investigating...

[boyan]

Is there any progress or findings on the investigating?
Bo

[Stefan - PDF-XChange]

Hello Boyan,

Apologies but we have no result yet, as we do not have such printer for testing and can't reproduce the problem with the ones available.
It is in our list and will be resolved as soon as we find what is causing this behaviour.

Best,
Stefan

[boyan]

Hi Stefan,
Thank you for the updating!
Bo

[John - Tracker Supp]