Troubleshooting Startup Performance

[usernamesaredumb]

I fixed the issue in my case (PDF-XChange Editor 8.0). There was a tip-off when I went into preferences and clicked on the "Identity" tab. There was a long unresponsive delay due to the "Get the information from the Active Directory" option being selected by default. I unchecked this option and startup was instant. I guess the startup delay has to do with the application checking Active Directory for user information.

Hope it helps. This was driving me crazy.

[Daniel - PDF-XChange]

Hello,

Thank you again for helping us to find this, We have updated the relevant KB article with these details here. For anyone who finds that this does not help, please write an email to [email protected] and we will be happy to assist.

Kind regards,

[Samoth126]

I work for a large company that uses this software. I am also having the issue with the long load time. I verified that Get the information from the active directory is unchecked. I read many troubleshooting options from the beginning of the post but wanted to know what is the current troubleshoot method. I have version 8.0.333.0.

[Daniel - PDF-XChange]

Hi, Samoth126

The current troubleshooting steps are to Update to the current latest version (8.0.336.0) and if the issue persists after updating, please verify whether it is an issue specific to your machine, or if others are also affected. In either case, email us with a copy of at least one affected document and a description of what you have tried so far.

Kind regards,