Comments crash the Editor  SOLVED

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user48
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Posts: 11
Joined: Thu Mar 03, 2022 1:19 pm

Comments crash the Editor

Post by user48 »

It worked on current latest version.
Now out of the sudden the application crashes once highliting something in a document.

Also other comment functions crash, such as underlining, drawing an arrow.
Editing works, like editing text or textboxes, pictures.

Starting with admin privileges no change.
Different documents, sessions no change.

Do you please have an idea what it can be and how to troubleshoot further?
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Stefan - PDF-XChange
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Posts: 19919
Joined: Mon Jan 12, 2009 8:07 am

Re: Comments crash the Editor

Post by Stefan - PDF-XChange »

Hello user48,

You say that this happens with many files - but are the files the same type or maybe from the same source?
have you tried resetting the Editor settings or maybe repairing/reinstalling our products and can you please confirm (By going to Help -> About) the exact build that you do have installed?

Kind regards,
Stefan
user48
User
Posts: 11
Joined: Thu Mar 03, 2022 1:19 pm

Re: Comments crash the Editor  SOLVED

Post by user48 »

Thank you :)
Was all with PDF format documents. However, a Windows reboot fixed the issue thankfully. No idea what happened or how to reproduce now. Build is 359.0 enhanced OCR.
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Stefan - PDF-XChange
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Posts: 19919
Joined: Mon Jan 12, 2009 8:07 am

Re: Comments crash the Editor

Post by Stefan - PDF-XChange »

Hello user48,

Glad to hear that the issue is resolved!
If you do manage to reproduce this and get it happening again - we can look further into this.

Kind regards,
Stefan