Tracker Update Autostart won't configure

[libove]

For years now, on multiple computers (although not entirely predictably), across several versions of PDF-XChange, I've had a problem where the Tracker Update Autostart function cannot be configured. From PDF-XChange, clicking Help -> Check for Updates, the Tracker Update window opens, and in its settings, on the Autostart tab, "Never" is selected.
I can click "Daily" and click Save, and I get no error - but no configuration change occurs. The Tracker Update function does NOT Autostart.
I have discussed this extensively over time with Tracker support, but they've never figured it out, and now recently they've just stopped responding about it.
Anyone else having the problem where Tracker Update Autostart just cannot be configured?
(Running Update from Help does immediately show available updates, and clicking Download and then Install successfully installs them. The problem is limited to Autostart of Tracker Update).
thank you,

[Daniel - PDF-XChange]

Hello, libove

The investigation into this is not over, Paul was handling the topic, though I am a bit concerned by your mention that we stopped responding, the last communication we have with you is an outgoing mail from Paul, nothing new on the incoming front. With that said, Paul is the most familiar with this, and he is out of the office for another week or so. In the meantime, I was running some tests for paul with the recent updates to the software, and I found that the auto-updater did work without issue on this end. The day after the update was released, I was prompted to install the update.

To be certain that you have the latest version of the updater installed, when you click "help > check for updates" what is the version and build number show in the title bar of the updater window?

Kind regards,

[libove]

The last email that I received was indeed from Paul, on 27/April/2022.
I've sent a couple of emails to support@pdf-xchange.com in the past six days, with no reply.
I'm glad that it's still being worked.

A system on which the problem is present has Tracker Update v9.4.362.0 installed.

[libove]

I just sent another email to support@pdf-xchange.com
Subject: RE: Tracker PDF Updater - updater autostart gets deconfigured (no autostart)
Date: Sat 20/08/2022 09:21 (Europe CET time/ Madrid)
.. with detailed information about inconsistency in Tracker Update on another of my computers, "AVClientXB1".
Was this email received?
thank you,
-Jay

[Daniel - PDF-XChange]

Hello, libove

Thank you for letting us know, I see the my colleague Dimitar has replied to your email at <8/21/2022, 11:28 PM PDT>, just with the information that it was passed along to the appropriate Developers for investigation, and that he would get back to your when they offer any additional information. Have you received that reply?

Kind regards,

[libove]

Yes, I received that reply.

[Daniel - PDF-XChange]

Hello, libove

It appears that Dimitar is already continuing the conversation via email, so, let us keep that over there for now.

Kind regards,