PDFX-change duplicating line byitself.

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samsneed
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Posts: 1
Joined: Sun Aug 28, 2022 8:03 pm

PDFX-change duplicating line byitself.

Post by samsneed »

Hi,

I have this issue with PDF-Xchange 9.4 build 363.0
This issue only happen with PDF-Xchange because I opened the same file with multiple other apps (Acrobat, Nitro, PDF pro.. and there's no issue.

1- Complete form for client. OK
2- Client e-signs form, OK
3- When I get back the file signed, PDX duplicate a random line , in this case the first line in all the remaining lines.
This drives me crazy and makes my files not compliant anymore. So now I have to edit with PDF-Xchange and open the received file with another reader so I don't get that bug and can print the file properly.

I have contacted support but they never came back at me. When I reached them again one year later they say they will update me which they never did. Hoping someone had the same issue with a solution.

Anyways I love PDF-Xchange and tried them all, but this bug is killing my productivity.
Thanks
PDF_Bug.png
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Dimitar - PDF-XChange
Site Admin
Posts: 2428
Joined: Mon Jan 15, 2018 9:01 am

Re: PDFX-change duplicating line byitself.

Post by Dimitar - PDF-XChange »

Hello samsneed,

Thank you for your report.

I tried to find an email from you but it seems that we have never received it! Perhaps it was blocked by our Spam protection system for which I apologize.

May we have a copy of one of the documents you have this issue with?


Regards.