Instantaneous Crash

walterh · Post by **walterh** » Fri Feb 29, 2008 8:07 pm

received the attached from a colleague ..

PDF-XChange Viewer cannot open it -- crashes immediately (as it does with any complete doc using this header)

On the other hand, it opens without any problem in Acrobat Viewer, current or old version

Post by **John - Tracker Supp** » Fri Feb 29, 2008 8:19 pm

Opens just fine here,

please ensure you have the latest release - (Help option - check for updates or visit : https://www.pdf-xchange.com/downloads/users/)

If you still have problems please use the 'Help -> Report a Problem' option as this provides more detailed info.

thanks

walterh · Post by **walterh** » Fri Feb 29, 2008 8:39 pm

i have the latest release ..

it crashes immediately -- when i 'open with' (program not initially running) or when the program is running and i use the 'open' file .. cant get any info as the program disappears immediately

attached is an error report produced which i dug up

Bhikkhu Pesala · Post by **Bhikkhu Pesala** » Fri Feb 29, 2008 9:12 pm

The same result here using the latest 034 release, an immediate crash.

If I open from Windows Explorer, I get an MS Error report dialogue. Error report sent.

Opens OK in Foxit Reader and Adobe Reader.

Uninstalled and reverted to build 033. Document opens OK.
Checked for updates, and updated to build 034. Document causes a crash.

Fle that causes a crash Reported Here still crashes after latest update.

Post by **John - Tracker Supp** » Sat Mar 01, 2008 8:48 am

Hi,

The reason it would appear I can open this and you cannot, is that I am using a later (internal) build 34 - a beta of Build 35, so looks like this is already fixed.

Sat Mar 01, 2008 1:24 pm

Yes, this bug already fixed.

walterh · Post by **walterh** » Sat Mar 01, 2008 7:47 pm

i was just going to ask if you were using a later build than the one available to 'the world' .. guess you were

Sun Mar 02, 2008 9:23 am

Sure, because I'm one of developers of the viewer

Wamma · Post by **Wamma** » Thu Mar 06, 2008 8:10 am

Here is another file that causes Xchange Viewer to crash.

Thu Mar 06, 2008 8:22 am

Thanks, will fix. fix will be availble into build 35.

Wamma · Post by **Wamma** » Thu Mar 06, 2008 11:05 am

Thank you!
Any plans when new version is going to be released?
I'm looking forward to test it

Thu Mar 06, 2008 11:15 am

Hopefully today - if not - tomorrow for sure, we just need a final test run and to finish the Help files update - although we may release and update the latter over the weekend.

HTH