Vertical Japanese is not printed correctly. SOLVED

[sanmarie]

Printing a vertical Japanese document, the text is rotated.

My setting is like below;

Only GDI correctly recognizes Japanese characters, but they rotated 90 degrees.

GDI-print.jpg

XPI completely crushes text.

How can I fix it ?

xpi.jpg

[Dimitar - Tracker Supp]

Hello,

Welcome to our forum.

It looks like something happened to the images you tried to upload to this thread.

Can I ask you to upload them again so we can see what the problem is?

Also, please tell us what version your PDF editor is.

You can see this information in the PDF editor's Help -> About menu.

Regards.

[sanmarie]

Hello,

PDF-XChange Pro ver. 10.1.3.383

left: text editor / right : PDF print by GDI

PDF print by XPS

My setting

I tried Portrait / Landscape, Mirror by X axis / Y axis, any setting didn't work.

I have faced this problem for several years. After major updates, I forgot when, characters no longer appeared correctly. I asked to help to customer support, but I didn't receive an effectual answer.

Now I'm using a PDF Printer for Japanese language support, however, quality is much better in PDF x-change. That's why I ask again.

[Tracker Supp-Stefan]

Hello sanmarie,

I see that you have your text in a .txt file and in a text editor which I can not recognize. Is that the built into windows Notepad or a different software? Maybe the issue is in the communication between that tool and our driver?

As we do not have any native Japanese speakers in our team - can you please share with us a copy of the .txt file with the vertical text so that we can then run some tests with it here on our end?

Kind regards,
Stefan

[sanmarie]

Thank you for replying.

Files are here ( txt, docx, pdf )
https://1drv.ms/f/s!ApozfL4UP-Lnift5nPvGNeuxewB8hw?e=ZANsGH

MS Word prints correctly.
Text Editor with vertical writing mode rotates characters.

If you don't have text editor for vertical writing, please try to use Mery. This is free software.
1) Download folder, and execute Mery.exe

PS.

MS Word with vertical wiring mode is only available in the licensed version.
Word Online doesn't display vertical.
Please download the file and open on PC.

I apologize for the complicated problem.

I remember since you changed the UI to the ribbon style from windows 7 style, the vertical text no longer print correctly.
Basically Windows has a rendering problem for Japanese language scince Win8. It's hard to solve in anything.

[Tracker Supp-Stefan]

Hello sanmarie,

I managed to download your text editing tool, and could reproduce the incorrect output when using our printer, and got a proper file when e.g. using the MS Print to PDF feature, so passing this on to our devs for further investigation!

Kind regards,
Stefan

[SABANO]

Hello.
I too faced a problem with vertical documents not displaying well when converting WORD files to PDF-XChange.
I hope this will be addressed in an update.

[Tracker Supp-Stefan]

Hello SABANO,

Can you please confirm that you are currently using the latest builds of our products?
And can you please provide us with a sample .docx file and the resulting PDF that you receive?
If the fonts used in the Word document are non standard ones - can you please also include the font files?

You can attach PDF files directly, but any other file formats need to be added to a .zip archive first.

Kind regards,
Stefan