Cannot resize underwriting stamp after adding it

[Durango2k]

Hi there,

we face a problem on some of our clients- we normally add an underwriting from the "protect" menu, then we can re-size and re- position the underwriting.

Now, across versions (tested older 9.0 up to 10.5.2) we can add the underwriting as usual, but when we try to resize it, the crosshair changes to a hand symbol, and whatever we try, one click freezes the underwriting in position and it cannot be changed at all.

We also tried several different documents- same behaviour on some clients. Can be changed on some clients, but not on any client. Some clients behave differently.

Can this behaviour be changed - what is causing this ?

Kind regards,

Carsten

[Stefan - PDF-XChange]

Hello Carsten,

Even if it was added as a stamp - you should still be able to resize it, so I can think of e.g. the file being signed at some later point that then prevents modifications?

Can you please share a sample document with us (send it to support@pdf-xchange.com with a link to this topic if you do not want to share the file publicly)? Please make sure that you send us a copy of the file from an affected machine, and not from one where the file works fine.

Kind regards,
Stefan

[Durango2k]

Hi Stefan,

many thanks for the offer.

However, I think the problem is that the SAME document does behave differently. Can be resized on one / cannot be on other machine.

I`ll dive deeper into this tomorrow and let you know.

Kind regards,

Carsten

[lev]

You probably have the Exclusive Mode enabled. I have an icon for it on my Home tab, but I do not know if it shows on any other tab by default. Use Customize Toolbars to add it for easy access.

[Durango2k]

Hey,

yes that solved it.

User had used Strg-F to find text, and accidently hit Strg-G, so he enabled Exclusive Mode whilst being in hand cursor mode.

I put the "crown" symbol in one of the main tabs, explained, and now everythings fine again.

Many thanks !

Carsten

[Daniel - PDF-XChange]