Hi there,
we face a problem on some of our clients- we normally add an underwriting from the "protect" menu, then we can re-size and re- position the underwriting.
Now, across versions (tested older 9.0 up to 10.5.2) we can add the underwriting as usual, but when we try to resize it, the crosshair changes to a hand symbol, and whatever we try, one click freezes the underwriting in position and it cannot be changed at all.
We also tried several different documents- same behaviour on some clients. Can be changed on some clients, but not on any client. Some clients behave differently.
Can this behaviour be changed - what is causing this ?
Kind regards,
Carsten
Cannot resize underwriting stamp after adding it
Moderators: PDF-XChange Support, Daniel - PDF-XChange, Chris - PDF-XChange, Sean - PDF-XChange, Paul - PDF-XChange, Vasyl - PDF-XChange, Ivan - Tracker Software, Stefan - PDF-XChange
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Re: Cannot resize underwriting stamp after adding it
Hello Carsten,
Even if it was added as a stamp - you should still be able to resize it, so I can think of e.g. the file being signed at some later point that then prevents modifications?
Can you please share a sample document with us (send it to support@pdf-xchange.com with a link to this topic if you do not want to share the file publicly)? Please make sure that you send us a copy of the file from an affected machine, and not from one where the file works fine.
Kind regards,
Stefan
Even if it was added as a stamp - you should still be able to resize it, so I can think of e.g. the file being signed at some later point that then prevents modifications?
Can you please share a sample document with us (send it to support@pdf-xchange.com with a link to this topic if you do not want to share the file publicly)? Please make sure that you send us a copy of the file from an affected machine, and not from one where the file works fine.
Kind regards,
Stefan
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Re: Cannot resize underwriting stamp after adding it
Hi Stefan,
many thanks for the offer.
However, I think the problem is that the SAME document does behave differently. Can be resized on one / cannot be on other machine.
I`ll dive deeper into this tomorrow and let you know.
Kind regards,
Carsten
many thanks for the offer.
However, I think the problem is that the SAME document does behave differently. Can be resized on one / cannot be on other machine.
I`ll dive deeper into this tomorrow and let you know.
Kind regards,
Carsten
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Re: Cannot resize underwriting stamp after adding it
You probably have the Exclusive Mode enabled. I have an icon for it on my Home tab, but I do not know if it shows on any other tab by default. Use Customize Toolbars to add it for easy access.
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Re: Cannot resize underwriting stamp after adding it
Hey,
yes that solved it.
User had used Strg-F to find text, and accidently hit Strg-G, so he enabled Exclusive Mode whilst being in hand cursor mode.
I put the "crown" symbol in one of the main tabs, explained, and now everythings fine again.
Many thanks !
Carsten
yes that solved it.
User had used Strg-F to find text, and accidently hit Strg-G, so he enabled Exclusive Mode whilst being in hand cursor mode.
I put the "crown" symbol in one of the main tabs, explained, and now everythings fine again.
Many thanks !
Carsten
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Cannot resize underwriting stamp after adding it

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