Different Measurements Using Distance Tool

[AnBu]

Hi Forum and Support Team,

when using the Distance Tool, I get two different results: one is the distance shown on the drawn line, which appears to be correct and matches the ruler, and the other is the distance displayed in the information box, which differs from the line measurement (see screenshot below).

distance_tool.png

What is wrong here?

I am using version 10.2.1, build 385 (Enhanced OCR).

Thank you very much in advance for any explanation.

Best regards,
AnBu

[Willy Van Nuffel]

Hi,

Most probably, this phenomenon is document specific and should be resolved in version 10.3.0.386

See: viewtopic.php?t=41656

Are you able to upgrade your current version 10.2.0.385 to one or more versions later ?

Kind regards.

Willy

[Daniel - PDF-XChange]

Hello, Willy Van Nuffel

Thank you for the expert analysis, I agree wholeheartedly.

@AnBu, if updating as Willy suggested does not work, please send us a copy of the file in questions. If the document contains sensitive data, you can email it directly to us via Support@PDF-XChange.com with a link to this forum post.

Kind regards,