BUG REPORT: Inverse Active Window Placement from Thumbnails

Forum for the PDF-XChange Editor - Free and Licensed Versions

Moderators: Daniel - PDF-XChange, PDF-XChange Support, Vasyl - PDF-XChange, Chris - PDF-XChange, Sean - PDF-XChange, Paul - PDF-XChange, Ivan - Tracker Software, Stefan - PDF-XChange

User avatar
PHK
User
Posts: 1394
Joined: Tue Nov 24, 2020 4:02 pm

BUG REPORT: Inverse Active Window Placement from Thumbnails

Post by PHK »

This used to happen several years ago and I thought it was fixed but apparently NOT.

If a page is zoomed-in enough so that its Thumbnail shows the entire page but with a rectangle indicating what part of the page is showing in zoomed-in region in the app window. If the user selects the center of the page, the preview rectangle in the Thumbnail will be placed approximately in the center of the Thumbnail.
image.png
However, if the user selects anywhere else on the page, the preview rectangle will be placed at the inverse of the Y-axis (I don't see a problem with the X-axis). In other words, if the selection is 1 inch from the bottom, the preview rectangle will be 1 inch from the top and vice versa.
image(1).png
image(2).png
image(3).png
Likewise, if you drag the preview rectangle around the Thumbnail, you will see the rectangle (and active app window) move in the opposite vertical direction.
You do not have the required permissions to view the files attached to this post.
All best,

FringePhil
User avatar
Daniel - PDF-XChange
Site Admin
Posts: 10998
Joined: Wed Jan 03, 2018 6:52 pm

Re: BUG REPORT: Inverse Active Window Placement from Thumbnails

Post by Daniel - PDF-XChange »

Hello, PHK

I cannot seem to reproduce this issue, could I ask you for a settings export (File > manage settings > export settings) As well as a copy of any document you can reproduce this issue with? Given your blurring of the sample I presume this may contain some sensitive information, so you can upload both of those here if you wish to avoid posting them publicly: https://files.pdf-xchange.com/s/MD9yfDmxzJHQ2MS

Kind regards,
Dan McIntyre - Support Technician
PDF-XChange Co. LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
User avatar
PHK
User
Posts: 1394
Joined: Tue Nov 24, 2020 4:02 pm

Re: BUG REPORT: Inverse Active Window Placement from Thumbnails

Post by PHK »

Yeah, me, too. There must have been some anomaly with that file in that opening that created the problem because later openings of the same file did not reproduce the dreaded result.

If I can see the problem reproduced in a reportable fashion, I will do so.
All best,

FringePhil
User avatar
Daniel - PDF-XChange
Site Admin
Posts: 10998
Joined: Wed Jan 03, 2018 6:52 pm

Re: BUG REPORT: Inverse Active Window Placement from Thumbnails

Post by Daniel - PDF-XChange »

Hello, PHK

Thank you very much, the upload link I sent there will expire in about a week, but if this comes up again in the future, let me know and I can re-open it for you.

Kind regards,
Dan McIntyre - Support Technician
PDF-XChange Co. LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com