Hallo,
recently, I've been unable to copy and paste text, rectangles, lines, and so on from one file to another. Why is this happening? The program is no longer usable.
thanks
copy and paste
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Re: copy and paste
Hello, LuckyPunch
By any chance is your PC in any way using a "citrix workspace" environment? If so, you will need to ask your Admins to ensure that not only our software, but also the Workspace app AND the server it connects to, have been updated, and restarted since the update.
This is a known issue with a recent version of Citrix workspace, that affects multiple applications, not just out own, and according to reports from other users, has been fixed on their end, after a proper update to the latest, and a restart of all affected/related devices.
If your PC has no relation whatsoever to citrix workspaces, than I will need to ask for more details about your PC environment.
1. Is this managed by an admin? - If so, could they explain your environment in brief?
2. what version of windows are you running? (is it windows 10/11? Is it ARM64, X64, or X86? etc.)
3. If you close our software, look to your system tray (at the corner of the taskbar) and close all of the non-windows background applications, then restart out Editor, does the issue persist?
Kind regards,
By any chance is your PC in any way using a "citrix workspace" environment? If so, you will need to ask your Admins to ensure that not only our software, but also the Workspace app AND the server it connects to, have been updated, and restarted since the update.
This is a known issue with a recent version of Citrix workspace, that affects multiple applications, not just out own, and according to reports from other users, has been fixed on their end, after a proper update to the latest, and a restart of all affected/related devices.
If your PC has no relation whatsoever to citrix workspaces, than I will need to ask for more details about your PC environment.
1. Is this managed by an admin? - If so, could they explain your environment in brief?
2. what version of windows are you running? (is it windows 10/11? Is it ARM64, X64, or X86? etc.)
3. If you close our software, look to your system tray (at the corner of the taskbar) and close all of the non-windows background applications, then restart out Editor, does the issue persist?
Kind regards,
Dan McIntyre - Support Technician
PDF-XChange Co. LTD
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Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
PDF-XChange Co. LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com