When upgrading to 10.6.0.396 i receive an error message
Connecting to server www.tracker-software.com...
Connected successfully.
Downloading file: PDFXVE10.zip...
File PDFXVE10.zip was successfully downloaded.
Download finished.
Installation started.
Package 'PDF-XChange Editor' has an invalid hash.
Installation finished.
Any suggestions?
Problems with upgrade
Moderators: PDF-XChange Support, Daniel - PDF-XChange, Chris - PDF-XChange, Sean - PDF-XChange, Paul - PDF-XChange, Vasyl - PDF-XChange, Ivan - Tracker Software, Stefan - PDF-XChange
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Daniel - PDF-XChange
- Site Admin
- Posts: 11292
- Joined: Wed Jan 03, 2018 6:52 pm
Re: Problems with upgrade
Hello, Amos
This has come up recently as a generic error code when something interfered with the downloaded files. We are working to make them clearer, but in the meantime, the simplest solution is to fully close and uninstall all of our software, restart the device, and then download the latest installer from your account page.
Kind regards,
This has come up recently as a generic error code when something interfered with the downloaded files. We are working to make them clearer, but in the meantime, the simplest solution is to fully close and uninstall all of our software, restart the device, and then download the latest installer from your account page.
Kind regards,
Dan McIntyre - Support Technician
PDF-XChange Co. LTD
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Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
PDF-XChange Co. LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
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Amos
- User
- Posts: 2
- Joined: Wed Jul 09, 2025 11:10 pm
Re: Problems with upgrade
Thanks,
That worked.
That worked.
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Dimitar - PDF-XChange
- Site Admin
- Posts: 2268
- Joined: Mon Jan 15, 2018 9:01 am
