Watermark Appearing in PDF-XChange After Printing from Word

[jbeaty]

I'm looking for help with an issue involving PDF-XChange.

Some of our end users have recently received new laptops. We've successfully transferred and activated their PDF-XChange licenses. However, when one user prints a PDF from Word using the PDF-XChange plugin, a watermark appears on the resulting document when opened in the PDF-XChange Editor.

She is able to manually remove the watermark, but we’re looking for a way to prevent it from appearing in the first place. Has anyone else experienced this, or know of a setting we might be missing?

[Paul - PDF-XChange]

Hi, jbeaty

licensing issues are typically best handled via email to support@pdf-xchange.com

There are a few possible reasons for this and they depend on the license you hold, but one thing I can say here that is generically true that may help, is that we have two different printers, and the licenses for each are discrete and do not work in the other.

The PDF-XChange Standard Printer is the full featured product, it has advanced features that are stripped form the PDF-XChange Lite printer.

PDF-XChange Standard comes with PDF-XChange Pro or as a stand alone license.

PDF-XChange Lite comes with the PDF-XChange Editor or a stand alone license.

The PDF created by the printers will show which was used in the document properties:

Standard:

image(1).png

Lite:

image.png

Please check that what you used matches your license.

If that does not resolve the issue please reach out to support@pdf-xchange.com - do not post your license here on the public forum please.

I hope that helps. Do let me know how it goes?

[jbeaty]

Okay, so mine is standard according to where i found it in the screen shots. (thanks) I go to print a word doc with the printer, is when i get the watermark. I can delete it in the program when it opens, but why is it there in the first place?

image.png

image.png

image(1).png

[Daniel - PDF-XChange]

Hello, jbeaty

The Standard printer would be present if you ran the "PRO" installer. From the sounds of it, you likely have an "Editor" or "Editor Plus" license, and not a PRO license, so this is a simple case of picking the wrong download/installer on your end.

To resolve the issue, uninstall our software entirely, and restart your PC. Then from your account page, download the Editor installer which you need, and which will include the Lite printer that your license can cover. After that is properly installed, you should not have this issue any longer.

Kind regards,