Enhanced OCR-Engine show no installed languages

[jexen]

PDF-XChange Editor Plus
10.2.1. Build 385 (Enhanced OCR)

Default Engine working fine.
Enhanced Engines has no language in the drop-down field even though languages are installed.

20240304.OCRNotInstalled.PNG

I have de-installed and reinstalled the PDF-XChange Editor without any change.
I removed the languages in the folder and the software detected that and allowed to reinstall the languages.
But the drop-down menu showed "None installed"

There were posts about this issue before but no reproducible approach to solve the issue.
E.g. viewtopic.php?t=37311
Often the issue vanished.

Anyone has an approach or hint where to look? Registry Entries?

[Daniel - PDF-XChange]

Hello, jexen

We are still trying to nail down possible causes for this issue. To start, did you launch the Editor in a different way than usual when this happened? For example, did you maybe open a PDF by clicking a web link or opening a mail attachment? if so, what application did you open that file through to launch the Editor.
After that, some users have seen the issue vanish after a simple restart, did you try that since your reinstalls? (I hope so, as reinstalling without a restart is prone to exacerbate issues, instead of fixing them in many cases) If not, please do so now and let me know if that helped at all.
Finally, if that did not work, we may need to arrange a remote session to see what else can be done. Could I ask you to email Support@PDF-XChange.com, so we can plan a connection with the Devs?

Kind regards,

[BELLFLOWER]

So, this just happened to me today with Enhanced OCR Plugin. When I click on Convert => OCR Page(s), Languages says "None Installed" even though I already have English installed and the "OK" button is also grayed out. In my case, I am out of luck. The tech support said:

In this case, the solution will unfortunately be to renew your license, gaining access to the latest releases. This is a case caused by a windows 10/11 update, that added a new "global debugging" feature, which has caused some havoc with a number of older applications. Our Newer applications are configured to properly make use of these changes.

You can renew your maintenance from your account page here at any time: https://www.pdf-xchange.com/login

As before, please do a complete uninstall and restart of the old version. When you install the new release (10.4.4), a second restart should not be required this time.

[Daniel - PDF-XChange]

Hello, BELLFLOWER

The tech support said:

In this case, the solution will unfortunately be to renew your license, gaining access to the latest releases. This is a case caused by a windows 10/11 update, that added a new "global debugging" feature, which has caused some havoc with a number of older applications. Our Newer applications are configured to properly make use of these changes.

You can renew your maintenance from your account page here at any time: https://www.pdf-xchange.com/login

As before, please do a complete uninstall and restart of the old version. When you install the new release (10.4.4), a second restart should not be required this time.

That Tech support was me!

Thank you for sharing this, I hope that the information here can help others to understand why we are unable to provide a solution in the older builds. As always, one of the key benefits of keeping maintenance active is to get new features and bug-fixes, regardless of whether those bugfixes are for issues within our own code, or bugs that arise later on due to external influence, such as windows updates and their own new "features".

Kind regards,

[Legros J]

Bonjour, J'ai un problème équivalent avec ma licence 9.5 : dans le menu préférence, les langues sont bien installées (par contre, je ne comprends pas comment on peut les désinstaller) ; je choisis l'option "OCR amélioré" et, dans le menu convertir / OCR il est mentionné qu'aucune langue n'est installée (alors que, quand je clique à côté sur "installer une langue", des langues sont bien installée) et je ne peux donc pas lancer l'OCR amélioré (devan tme contenter de l'OCR "basique").

J'ai toujours été sur Windows 11 et l'option fonctionnait avant.

La licence est bien mentionnée comme valide. J’ai tenté de désinstaller / réinstaller selon le lien dans la discussion

=======
ID: PDF-XChange Pro
Licence: Single User License
Date exp.: mercredi 14 février 2024 (maintenance a expirée)
Statut de la clé: VALIDE, ACTIVÉ
Donnée de la clé: PXP90-0s....
=======

Si la maintenance a expiré, je ne vois pas l'impact sur des modules déjà installés.

Si la seule réponse faite est que je DOIS acheter la licence de la V10, j'achèterai peut-être une licence....autre....

Cordialement

[Daniel - PDF-XChange]

Hello, Legros J

Given that this is a bug caused by external factors over a year after the affected versions of our software were released, it is a bit unfair to be upset with us about it.
However we have managed to nail down a way to toggle that feature off, though I should note that it is a "debugging feature" and so it may make it more difficult to troubleshoot other issue if disabled. The choice is your own.

As before, This is a bug introduced to many of our V9 and some early V10 products, which was caused by a new windows logging feature that incorrectly restricts access to necessary OCR files. You have two options here:

1. Some users have found that running the registry key present here can disable the feature. In some cases this can resolve the issue:
https://files.pdf-xchange.com/s/KWHcpJE63ZgC8WC
Simply download and unzip the archive, then double click on the "reg" file contained within.
After that, restart your PC and try running our OCR once again.

2. If that does not work, than I am afraid a Windows update has unexpectedly broken this after your version was released. We are unable to fix it in that version. As such, you will need to update to the latest release, which may require you to renew maintenance on your license, to retain access to all of your licensed features.

Kind regards,