[build 398] When attempting to show Audio Space Usage Report, the application crashes SOLVED

[rakunavi]

=== UPDATE ===================================================================
The issue reported below has been resolved in Ver 10.7.1 build 399.
I appreciate all the hard work and efforts of the support and development team.
==============================================================================

Hello all,

In build 398, I noticed that PDF-XChange Editor crashes with extremely high probability when attempting to show the Audio Space Usage Report by executing the Audio Space Usage command. I have confirmed that this crash occurs on multiple PCs, so I think it should be easy to reproduce on your end as well. If you need a dump file, please let me know.

Video.webm

Hoping that the above information will be of some help to you.
Thank you so much for your continued support.

Best regards,
rakunavi

- PDF-XChange Editor PRO Version: 10.7.0 build 398
- OS Version: Windows 11 Pro / Home 24H2 Build 26100.4946
- PC Model: GMKtec Nucbox M7 Pro with HUION Kamvas Pro 19 / Lenovo IdeaPad C340-15IWL

[Dimitar - PDF-XChange]

Hello rakunavi,

In the new build we have several problem caused by an outdated versions of the VisualC++ libraries.

Please update it, or reinstall it, and check if problem will be resolved:

https://learn.microsoft.com/en-us/cpp/w ... w=msvc-170


Regards.

[rakunavi]

Hello Dimitar, thank you for your advice.

Before posting, I had read this post, so I had already reinstalled the latest Visual C++ library just to be sure. However, the crash still occurs.

For reference, the following is a list of the versions of Visual C++ libraries currently installed.

Code: Select all

PS C:\Users\user> $paths = @(
>>   "HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\*",
>>   "HKLM:\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\*"
>> )
>>
>> foreach ($path in $paths) {
>>   Get-ItemProperty -Path $path -ErrorAction SilentlyContinue |
>>   Where-Object { $_.DisplayName -like "*Visual C++*" } |
>>   Select-Object DisplayName, DisplayVersion, Publisher
>> }
>>

DisplayName                                                        DisplayVersion Publisher
-----------                                                        -------------- ---------
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219        10.0.40219     Microsoft Corporation
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.44.35211        14.44.35211    Microsoft Corporation
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.44.35211     14.44.35211    Microsoft Corporation
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.44.35211 14.44.35211.0  Microsoft Corporation
Microsoft Visual C++ 2005 Redistributable                          8.0.59193      Microsoft Corporation
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.44.35211        14.44.35211    Microsoft Corporation
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17       9.0.30729      Microsoft Corporation
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.44.35211     14.44.35211    Microsoft Corporation
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729          9.0.30729      Microsoft Corporation
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.44.35211 14.44.35211.0  Microsoft Corporation
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219        10.0.40219     Microsoft Corporation


PS C:\Users\user>

Best regards,
rakunavi

[Dimitar - PDF-XChange]

Hello rakunavi,

Thank you for testing this.

In that case please upload the crash dumps to our server, using the upload link you already have, and let s know when it is up, so we can send it to our developers.

Regards.

[rakunavi]

Hello Dimitar, thank you for your investigation.

I followed your instructions and uploaded a ZIP compressed dump file (CrashDump_rakunavi.zip) to the URL you provided.
Please confirm it.

• filename: CrashDump_rakunavi.zip
  size: 150 MB (158,027,580 bytes)
  SHA256: 854de81bce2a0503a7e2bff2664d7dd9a975fec393c4d1cb2f32109bb9b16d39

Please give my best regards to developers.

Best regards,
rakunavi

[Vasyl - PDF-XChange]

Hi rakunavi.

This problem will be fixed soon, in the upcoming hotfix build.

Thanks for the report.

[rakunavi]

Hello Vasyl, thank you for taking the time to let me know.

I'm glad I was able to report this before the release of the hotfix build.
Looking forward to the update.

Best regards,
rakunavi

[Daniel - PDF-XChange]