Editor crashes on opening a PDF

[Giraffe]

Windows 7, SP2, 32-bit. Latest version of Editor.

Opening from file or from history crashes Editor - even a new blank page does.
I've run a repair with no effect.
Exporting settings gives a 0-Byte file.

Any idea as to the cause, please?

[Dimitar - PDF-XChange]

Hello Giraffe,

Please update VisualC++ library. or reinstall it, and this will resolve the problem:

https://learn.microsoft.com/en-us/cpp/w ... w=msvc-170


Regards.

[Giraffe]

Might be a problem - I don't seem to have Visual Studio and the oldest version mentioned is 2015. Not sure if Win. 7 is too old for this.

[Daniel - PDF-XChange]

Hello, Giraffe

You do not need to have Visual Studio specifically installed, redistributable files are intended to expand compatibility in a more "compact" way. If you follow the link Dimitar provided, the exe files offered here should work with win 7:

image.png

The article only mentions that XP and prior are incompatible, so far as I am reading. Do you see an error when trying to the corresponding EXE for your system architecture in Windows 7?

Kind regards,

[Giraffe]

Thanks to you both!

I decided to try the bl**ding obvious: ran VC_redist.x86.exe, it installed, rebooted and now I can open PDFs again.

Saving Settings still gives a 0-Byte file.

[Dimitar - PDF-XChange]

Hello, Giraffe

May I ask for a screenshot of the Export Settings window?

[Giraffe]

Here it is. The only change is to save History.

image.png

[Daniel - PDF-XChange]

Hello, Giraffe

A member of our Dev team (Sasha) is asking if we could perform a Remote session with you to investigate this situation. If you would be amenable to that, please email Support@PDF-XChange.com with "ATTN: Dan & Sasha" in the subject line, and a link to this forum post, so we can arrange a good time for all involved.

Kind regards,

[Norfdas1]

Hi.

Having same problem after my update Sunday or Saturday.
A friend that I recommended to install PDF-XCHANGE to having same problem.

Best regards Norfdas.

[Daniel - PDF-XChange]

Hello, Norfdas1

Did you try the method Dimitar sent above? Every single report of a crash we have seen since 10.7 has been fixed by following those steps:
This is caused by an improperly installed (or missing) copy of the latest VCRedist from microsoft. Please download and install the VC Redistributable pack from Microsoft's site: https://learn.microsoft.com/en-us/cpp/w ... w=msvc-170

Kind regards,

[Norfdas1]

Thanks!
It helped to download and restart my computor!
Now I can read my PDF for insurance of home and pay it!
Best regards.

[Daniel - PDF-XChange]

[Giraffe]

Hello, Giraffe

A member of our Dev team (Sasha) is asking if we could perform a Remote session with you to investigate this situation. If you would be amenable to that, please email Support@PDF-XChange.com with "ATTN: Dan & Sasha" in the subject line, and a link to this forum post, so we can arrange a good time for all involved.

Kind regards,

ISTR that I turned off everything that could allow Remote or Sharing; also, after decades of being careful to exclude others in any form I would be very uncomfortable with this.
Thanks for the offer but I don't save the settings very often.
With LibreOffice I just copy the folder '4' and I have the settings. Is there a file with the settings (.ini?)that I could copy?

Thank you for the offer.

[Daniel - PDF-XChange]

Hello, Giraffe

The majority of application settings are stored in the registry, but if you wish to manually export that, you can do so.
This key, and all subkeys:

Computer\HKEY_CURRENT_USER\SOFTWARE\Tracker Software\PDFXEditor

Note that as with normal settings exports, this will not include license keys, nor will it include a handful of the secondary export options, like Stamps and signatures. Stamps and signatures are both stored externally.

Kind regards,

[Giraffe]

Thank you - I'll live with that and hope that normal operation will be restored when I get my new PC.

[Daniel - PDF-XChange]

[Mi14b]

I have the same Problem
the Test version from the Editor works fine on my Win11 Pc, today i buy a license and install the latest Version.
when i trie to start the Editor the editor crashed always, i cannot open a pdf file with the Editor

[lindermman]

Greetings!
I had the same problem: PDFXchage opened, but it crashes when I tried to open any PDF file or create a new PDF file.
However, it resolved by following the steps below!

Thank you very much, Dimitar!!!

I really like PDFXChange; it's wonderful! The support is also fantastic! These are the reasons I replaced other text editors and adopted PDF as my default text format. I no longer use .doc.

Hello Giraffe,

Please update VisualC++ library. or reinstall it, and this will resolve the problem:

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170


Regards.