Teamcenter 12 rich client crashes with PDF xChange 10.7.0-398

[rjw1014]

We (SLAC National Lab) have been using PDF Xchange Pro as a standard PDF editor for many years and this application is a default app made available and installed on all users' computers at SLAC , and also configured as the default in our Teamcenter 12 PLM application. It seems that something has changed in version 10.7.0 -398 which is now causing the Teamcenter 12 application to crash and exit if a .PDF dataset (File) is selected in the Rich Client (Teamcenter 12 GUI) and the VIEWER tab is enabled in Tc 12.

This issue is present with both 10.7.0-398 as well as 10.7.1-399 installed, but when we revert back to the previous version 10.6.1-397, we do not see any issues and the Teamcenter VIEWER is able to display the .PDF image directly within the Rich Client for Teamcenter 12 and we see no issues.

We are not sure if this is an issue with the updated PLUG-IN for Teamcenter or if a registry setting is being updated that causes the issue, but we need to have this resolved so we can use the latest version and be required to revert back to a previous version (10.6.1-397).

We are happy to trouble shoot in any way that might help resolve the issue.

Thanks

Richard J. Wilson

[Daniel - PDF-XChange]

Hello, rjw1014

I cannot be 100% certain if this is the same issue because of your environment, however, 10.7 and 10.7.1 both have a known issue which matches the majority of what you report here.

This is caused by an improperly installed (or missing) copy of the latest VCRedist from microsoft.
You can advise anyone experiencing this issue to please download and install the VC Redistributable pack from Microsoft's site: https://learn.microsoft.com/en-us/cpp/w ... w=msvc-170
Which should fix the issue in the meantime.

This should be resolved in the next release, as we plan to include any required VCredist installers in our installation files going forward.

Kind regards,