PDF tools as system user

This Forum is for the use of End Users requiring help and assistance for Tracker Software's PDF-Tools.

Moderators: PDF-XChange Support, Daniel - PDF-XChange, Chris - PDF-XChange, Sean - PDF-XChange, Vasyl - PDF-XChange, Stefan - PDF-XChange

Clive-mm
User
Posts: 1
Joined: Tue Jul 08, 2025 8:38 pm

PDF tools as system user

Post by Clive-mm »

Hi -

We're trying to use PDF tools to convert a PDF file to images. Running as a normal windows user works fine, but if we try within a process running as local system (the program which does this is spawned from a service), it doesn't recognise the licence and everything gets a watermark.

In the registry, I can see the licence information in HKLM\Software, which implies it's registered per-computer rather than per-user - we have a corporate licence, so this would be reasonable.

Any ideas on how to make this work without generating watermarks?

cheers,
clive
User avatar
Daniel - PDF-XChange
Site Admin
Posts: 12520
Joined: Wed Jan 03, 2018 6:52 pm

Re: PDF tools as system user

Post by Daniel - PDF-XChange »

Hello, Clive-mm

Typical licensing does not allow for Tools be run "as a service", it is developed and intended to be run at the user level.
Please Email Support@PDF-XChange.com with a link to this post, if you would like more details or have further questions.

Kind regards,
Dan McIntyre - Support Technician
PDF-XChange Co. LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com