PDF-Tools 10.8.1.406 Crash SOLVED

[martinpaulik]

Hello guys,

some our users reported crash of PDF-Tools after 5 seconds after start or after click on workspace.

Thanks for checking

Martin

[biggsadmin]

I am pulling my hair out with the same problem. Win 10 pro, updated.

[biggsadmin]

update... seems to happen immediately after accepting or dismissing the enhanced OCR prompt. It did not crash on another user's machine (win11).

[rus]

Hiya All
same problem, Win 11 pro.
PDF-Tools version 10.8.1 build 406 with Enhanced OCR.
Crashes seconds after enabliing said Enhanced OCR.

Problem is labelled "solved" - what was again the solution?
I must have missed something.

Thank you for your help,
cheers
rus

[martinpaulik]

I could confirm that problem is not SOLVED as somebody marked.

[Sean - PDF-XChange]

Hi all,

Thanks for the reports - I have passed them on to the development team for review.

Kind regards,

[Sean - PDF-XChange]

Whilst the development team take a look at this, you can try applying this reg patch - it may resolve the issue right away:

https://files.pdf-xchange.com/s/pzzr4nX7XMxJge8

Kind regards,

[Sean - PDF-XChange]

Also, if possible, could anyone who has experienced this crash please send us a crash dump report so that we can take a look? You can view how to do that here:

https://www.pdf-xchange.com/knowledgeba ... estigation

Many thanks,

[martinpaulik]

Some news? When will be fixed?

Thanks.

[Sean - PDF-XChange]

Hi Martin,

No news yet I'm afraid.

Kind regards,

[kio]

I also confirm that PDF Tools crashes after a few seconds of opening it.

[Daniel - PDF-XChange]

Hello, kio

Did you try the reg key Sean shared here:

Whilst the development team take a look at this, you can try applying this reg patch - it may resolve the issue right away:

https://files.pdf-xchange.com/s/pzzr4nX7XMxJge8

Kind regards,

If you have not, please do so now. It should resolve the issue for you - so far I don't believe we have heard from anyone saying it did not help (if it does not help prevent the Tools crash, please tell us immediately!)

Kind regards,

[kio]

ok thanks: but where should I put it?

[Daniel - PDF-XChange]

Hello, kio

Simply download and double click. Windows will ask permission to apply it.
Then next time you open PDF-Tools, it should just work

Kind regards,

[kio]

works. thanks again.

[Daniel - PDF-XChange]

[biggsadmin]

The reg fix worked for me. Thanks!!!

[Daniel - PDF-XChange]

Hello, biggsadmin

Glad to hear it! An official fix for this will be in the next release (10.8.2) which should be coming later today, or tomorrow (hopefully).
Keep an eye out and update when you can!

Kind regards,

[martinpaulik]

Thanks for fix guys! I am very happy

[Sean - PDF-XChange]