Hello,
I don't know if the issue has been reported yet, so I just created an account for this.
The software crashes since latest update while I drag / drop a page inside a PDF file, especially when I "slip" with my finger, probably when I drop the page "in" another instead of "between" 2 as intended.
Reliability on Windows 11 tells this :
Faulting application name: PDFXEdit.exe, version: 10.8.1.406, timestamp: 0x69444f05
Faulting module name: combase.dll, version: 10.0.26100.7462, timestamp: 0xb06f6e14
Exception code: 0xc0000005
Fault offset: 0x0000000000113871
Faulting process ID: 0x818
Faulting application start time: 0x1DC767970C24BC1
Faulting application path: C:\Program Files\Tracker Software\PDF Editor\PDFXEdit.exe
Faulting module path: C:\WINDOWS\System32\combase.dll
Report ID: d2dc55fa-7bd3-4112-b561-e123192b5249
Full name of the failing package:
Failing package – Relative application ID:
I already tried to check / repair windows files since a dll is shown as faulting but the issue happened again, so here I am.
Thanks for the wonderful software you made and happy holidays.
Regards
Drag/drop page causes software crashe since latest update
Moderators: PDF-XChange Support, Daniel - PDF-XChange, Chris - PDF-XChange, Sean - PDF-XChange, Paul - PDF-XChange, Vasyl - PDF-XChange, Ivan - Tracker Software, Stefan - PDF-XChange
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burritosailor27
- User
- Posts: 1
- Joined: Fri Dec 26, 2025 5:10 pm
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Paul - PDF-XChange
- Site Admin
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Re: Drag/drop page causes software crashe since latest update
Hi, burritosailor27
thanks for the report,
indeed we have heard similar reports and are working on it. Can you reach out to support@pdf-xchange.com and we will send details on how to upload a crash dump please?
thanks for the report,
indeed we have heard similar reports and are working on it. Can you reach out to support@pdf-xchange.com and we will send details on how to upload a crash dump please?
Best regards
Paul O'Rorke
PDF-XChange Support
http://www.pdf-xchange.com
Paul O'Rorke
PDF-XChange Support
http://www.pdf-xchange.com
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Paul - PDF-XChange
- Site Admin
- Posts: 7422
- Joined: Wed Mar 25, 2009 10:37 pm
Re: Drag/drop page causes software crashe since latest update
Hi again,
we are releasing an update in the next day or so that should address this issue.
Please look for 10.8.2.407 when it is available and test the new version. You can subscribe to the version history here: https://www.pdf-xchange.com/product/pdf-xchange-editor/history if you want to be notified of new releases.
I hope that helps. Do let us know how that goes?
we are releasing an update in the next day or so that should address this issue.
Please look for 10.8.2.407 when it is available and test the new version. You can subscribe to the version history here: https://www.pdf-xchange.com/product/pdf-xchange-editor/history if you want to be notified of new releases.
I hope that helps. Do let us know how that goes?
Best regards
Paul O'Rorke
PDF-XChange Support
http://www.pdf-xchange.com
Paul O'Rorke
PDF-XChange Support
http://www.pdf-xchange.com