[Version 11.0.0] Application crashes when creating a new folder in an unavailable network path  SOLVED

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rakunavi
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Joined: Sat Sep 11, 2021 5:04 am

[Version 11.0.0] Application crashes when creating a new folder in an unavailable network path

Post by rakunavi »

=== UPDATE ===================================================================
The issue reported below has been resolved in Ver 11.0.1.
I appreciate all the hard work and efforts of the support and development team.
==============================================================================


Hello all,

Since version 11.0.0, PDF-XChange Editor has introduced custom dialogs for "Open Files" and "File Save As."
I noticed a scenario where the application crashes when accessing an unavailable shared folder. When attempting to access a server that is currently down, an error message "The network path was not found." appears, but the breadcrumb path still updates to the shared folder's path.

If you trigger the "New Folder" command via the tool button or the context menu at this point, the application goes through the following sequence and ultimately crashes:

  1. The "New Folder" dialog appears, prompting for a new folder name.
  2. An error message appears stating that the network path cannot be found.
  3. After clicking "Cancel" on the error dialog and waiting a few moments, the application crashes.
  • Animation.gif
Following the steps above will easily resolve this issue; however, to prevent unexpected crashes, it might be better for the application to simply not allow changes to breadcrumb paths that point to unavailable network paths, just as it does with system dialogs. If you choose to continue allowing changes to breadcrumb paths as currently implemented, you might consider disabling the "New Folder" command and graying it out.

Hoping that the above information will be of some help to you.
Thank you for your hard work on this great software.

Best regards,
rakunavi

- PDF-XChange Editor PRO Version: 11.0.0
- OS Version: Windows 11 Pro / Home 25H2 Build 26200.8457
- PC Model: GMKtec Nucbox M7 Pro with HUION Kamvas Pro 19 / Lenovo IdeaPad C340-15IWL
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Last edited by rakunavi on Tue Jun 09, 2026 10:47 pm, edited 1 time in total.
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Sean - PDF-XChange
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Re: [Version 11.0.0] Application crashes when creating a new folder in an unavailable network path  SOLVED

Post by Sean - PDF-XChange »

Hi Rakunavi,

Thanks - I have let the team know.

Kind regards,
Sean Godley
Technical Writer
PDF-XChange Co LTD
Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623