Crashes after Page Split

[kbeckhaus]

I download an e-paper daily and PDFXE frequently crashes in the following use case:

Until yesterday on PDFXE10: I split pages 2-20 of the 21 page e-paper to have the double pages as single as well. Once the vertical split is done, if I scrolled through the doc right away, at some point PDFXE v10 crashed (no message, just silently crashed and closed). Workaround for me was to close PDFXE after the split, and reopen the doc. Then it would not crash.

I installed PDFXEv11 yesterday and today first e-paper use case: The workaround does not function anymore. The application always crashes when I scroll or jump to a certain page.

I can upload and share a link to example files for the Tracker team.

Thanks,
Kai

[Daniel - PDF-XChange]

Hello, kbeckhaus

It would indeed be helpful if you could send us a copy of the file. If there are any sensitive details in it, please email [email protected] with a copy and a link to this post.
Otherwise, you can simply attach it to your reply here.

Kind regards,

[kbeckhaus]

Thanks Daniel. I did just email them over - as DRM/Copyright on these files do now allow for me to post publicly.

Regards
Kai

[Daniel - PDF-XChange]

Hello, kbeckhaus

Thank you for passing them along. We have received these and a ticket has been made for your case [RT#7845].
Sadly I could not reproduce the issue on my end, but the Dev team will be working on it as soon as possible. [quick edit - the dev team did confirm they have managed to reproduce the issue, so no worries on that front]

Kind regards,