Bug: PDF-Xchange Printer Lite prints sometimes only graphic output with non-selectable text

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mattad
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Posts: 163
Joined: Sat Nov 29, 2008 10:37 am

Bug: PDF-Xchange Printer Lite prints sometimes only graphic output with non-selectable text

Post by mattad »

Let start with a sample URL from a german news magazine:

https://www.welt.de/wirtschaft/article6a3015eb1a21c266c42b72b7/dyson-find-follow-purifier-cool-pc3-dieser-ventilator-rennt-seinen-nutzern-hinterher-und-arbeitet-dafuer-mit-ki.html

I installed PDF-Xchange Printer Lite v10.8.5b410 on my 64bit Windows 10 with 64bit Firefox v151.0.3 and Brave browser v1.91.175

After loading the webpage mentioned above in Firefox I press <Ctrl> + <P> to open the print preview dialog and printed the web page into a PDF file.

Surprisingly the PDF-Xchange Printer Lite seems to generate graphic only output file.
I cannot select or highlight text inside.

In contrast when I select the Firefox built-in "Save to PDF" printer driver the generated pdf output contains correct text. I can select and highlight text.

Why does PDF-Xchange Printer Lite not generate correct PDF?

To check if this is a Firefox specific problem I performed the same tests on my second browser: Brave.
But here the same problem appears:

- PDF-Xchange Printer Lite output graphic only
- Brave built in printer "Save as PDF" correct output

So this must be clearly a problem of PDF-Xchange Printer lite.
Everything else is the same: Computer WindowsOS, Browser, Webpage

Whats wrong?

Is it an embedded ad or image or font or html element?

I attached the 4 sample output pdfs for your investigations.

_sample (PDF-Xchange Printer Lite, Brave).pdf
_sample (PDF-Xchange Printer Lite, Firefox).pdf
_sample (save as PDF, Brave).pdf
_sample (save to PDF, Firefox).pdf
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Daniel - PDF-XChange
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Joined: Wed Jan 03, 2018 6:52 pm

Re: Bug: PDF-Xchange Printer Lite prints sometimes only graphic output with non-selectable text

Post by Daniel - PDF-XChange »

Hello, mattad

Thank you for the report, but this is not a bug on our end. This is an intended feature that most modern browsers have implemented. The browser converts page text into shapes or images before any information is provided to the printer, and we can only work with the details that are given to us by the application sending the print job.

Kind regards,
Dan McIntyre - Support Technician
PDF-XChange Co. LTD

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