Word to PDF Fails

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netsonicyxf
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Posts: 105
Joined: Sun Jul 01, 2012 2:19 pm

Word to PDF Fails

Post by netsonicyxf »

I used PDF-Tools 11.0.1 to convert word to pdf. But the PDF is not readable.
Please see the doc and pdf in the attached.
1.zip
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Last edited by netsonicyxf on Tue Jun 30, 2026 2:42 am, edited 1 time in total.
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Dimitar - PDF-XChange
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Re: Word to PDF Fails

Post by Dimitar - PDF-XChange »

Hello netsonicyxf,

Could you please send us screenshots of the tool you are using, as well as its conversion settings?

This will help us understand exactly how the file is being converted and identify what may be causing the issue.

Regards.
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netsonicyxf
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Posts: 105
Joined: Sun Jul 01, 2012 2:19 pm

Re: Word to PDF Fails

Post by netsonicyxf »

PixPin_2026-06-30_10-40-02.png
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Daniel - PDF-XChange
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Re: Word to PDF Fails

Post by Daniel - PDF-XChange »

Hello, netsonicyxf

We do not natively support "*.Doc" file type conversions. This is being read as an HTML/Txt file, which is why the output is illegible - and unfortunately that is expected.

To prevent this, you will need to use MS Word to convert the document to a "*.Docx" file type, or simply use the "print" command and send the print job to one of our printers.

Kind regards,
Dan McIntyre - Support Technician
PDF-XChange Co. LTD
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