Poor ticket management & conflicting statements from support team

[jack_PDFXC]

Hello,
I am writing here because the standard email support loop has become entirely counterproductive and I need a senior team member or developer to look into my case.
Here is a quick summary of the situation:
• Sept 7 & 14: Detailed technical reports sent. On Sept 14, I received an explicit confirmation from support stating: “Thank you for the detailed report — this is exactly the kind of information that helps us diagnose issues properly.”
• Recently: Support claimed they "could not find" any of my previous emails, suggesting they never reached the system or were blocked by "large attachments" (the files were under 3 MB in total).
• Yesterday: As requested, I uploaded two separate ZIP archives through your official upload link. Your interface provides zero visual confirmation of success. I strictly asked for a simple acknowledgement that the files were received and readable.
• Now: More than 24/48 hours have passed with absolute silence.
I am tired of being told emails are "lost" when I have direct replies from your staff in my inbox. I was promised a "precise, technical update, not a vague acknowledgment", yet I cannot even get a simple confirmation that my uploaded data is being processed.
Could a forum administrator please investigate what is going on with your ticketing system and confirm if my ZIP archives are finally in the hands of the technical team?
Regards,
Jack