Converting Word Documents

[gbeckerman]

EP4 trial user.

When I print a Word document from inside Word, it converts to Adobe pdf nicely and quickly. However, does not seem to preserve Word type faces [subject of prior post].

However, it I try to convert by navigating to an existing Word document, it takes a very long time (4-5 minutes) and then does not convert correctly (shows random characters). I am sure I am doing something wrong. Can you point me in the right direction. <<<See attached example>>>

Gary

[Tom - Tracker]

Gary

No example attached to your post.

[John - Tracker Supp]

Also - I assume you are using our drivers - you cannot be using the Viewer SDK ?

Please advise specifically what product you are using.

Thanks

[gbeckerman]

using the trial version of Exchange Pro 4. see if this attachment works. I "browsed" to the file, then hit "add the file" but do not see any icon showing it was attached. There is a note at the top saying "The extension pdf is not allowed" so I do not know what happened.

[John - Tracker Supp]

You must ZIP any files you wish to attach to a forum message

hence the message

[gbeckerman]

Thanks. I really appreciate the quick and easy to understand responses.

See attached zip file which was created by creating a pdf from ExchangePro4 - not by printing to the PDFX4 printer from within Word. I see where the document is attached.

What time zone are you in?

[John - Tracker Supp]

Hi,

This file appears to have been modified after the 1st, original conversion from Word - by PDF-Tools?

By that I mean you have either used the File Print or the Word Toolbar convert method and then again opened the PDF file and modified again by you using PDF-Tools.

We need the PDF file **before** you open again and modify/save using PDF-Tools, also please could you provide the original Word file before conversion ?

Finally - can you advise the version of MS Word being used.

Thanks

[gbeckerman]

Anything is possible. Now that I understand how things work better and am using the full verion, I will poke around on my own before bothering you. Thanks again. Gary