Viewer crashes when printing without saving before..?

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cherub
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Posts: 2
Joined: Tue Dec 30, 2008 10:26 am

Viewer crashes when printing without saving before..?

Post by cherub »

Hello!

I am using PDFXChange Viewer and when I want to print a document which I opened, edited but not saved and just press the "Print"-Button the program gets a fatal error and shuts down. As I save the file before printing it just works fine...
I don't encounter this problem on any other PC connected to the same printer with the same drivers and all...

Any suggestion?
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Bhikkhu Pesala
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Posts: 1776
Joined: Tue May 29, 2007 9:29 am

Re: Viewer crashes when printing without saving before..?

Post by Bhikkhu Pesala »

Save the file before printing. :)

You could also try sending the file to Tracker Support via Help, Report a problem. The report will contain details of your system, which they would need to fix the problem.
Windows 10 Home 64-bit • AMD Ryzen 5 3400G, 8 Gb
Review: http://www.softerviews.org/PDF-XChange.html
cherub
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Posts: 2
Joined: Tue Dec 30, 2008 10:26 am

Re: Viewer crashes when printing without saving before..?

Post by cherub »

For now, the workaround with saving before is acceptable, but it'd be much better if there would be a solution...
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Stefan - PDF-XChange
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Joined: Mon Jan 12, 2009 8:07 am

Re: Viewer crashes when printing without saving before..?

Post by Stefan - PDF-XChange »

cherub,

Then please do send us this particular file using the "Help -> Report a Problem..." in the Viewer so we could investigate the problem and fix it.
Also make sure you are running the latest version of the Viewer.

Regards,
Stefan