Unable to print to Dell 962 All-in-one ("No Pages Selected"

[rjrPDFxchange]

When I try to print to my Dell 962 All-in-One printer, the print preview in the print dialog shows "No Pages Selected". If I change the requested printer to another printer on the system, I can print with no problems. 962 print drivers are up-to-date; PDFxhange Pro version is 2.0.41.5 (most current version as of this date).

[Chris - PDF-XChange]

Please let us know if you are printing over a network and what version of windows you are using.

Also would help of you could possibly use the ioption :

Help -> Report a Problem

as this provides valuable system and PDF-XChange Viewer data info to allow us to trace and resolve the issue and these reports go directly to the project team.

Chris

[JFranco]

Hello.
I'm having similar issues with Sharp multifunctional printer over a network. Strange thing is that it was working before, and I don't remember upgrading anything before this problem appeared. I uninstalled and reinstalled PDF-Viewer to the latest version (2.0.41.5 as of today) and the problem persisted.
My system is Win XP SP3, and the printer host is Win XP SP2.
I will report the problem via the help menu.
Regards
Juan

[Edit].
I think reporting the problem didn't work, because it asked me to configure mail profiles at the control panel. Is there any other way to report a problem, or maybe a way to generate a report file to attach (here or via e-mail)?
Thanks

[Ivan - Tracker Software]

Please let me know exact model of your Sharp MFU and, if it is possible, link for driver's download.

About report a problem: we are sending email using MAPI. And if your default email client isn't MAPI server, there will be problems. We haven't yet found a solution for how to send email with attachments without MAPI

[JFranco]

Please let me know exact model of your Sharp MFU and, if it is possible, link for driver's download.

Hello Ivan
My Printer is Sharp AL-1641CS
drivers can be found here.
Should I start another thread? since this applies to a printer different from the one on the subject line.
Regards,
Juan

[Ivan - Tracker Software]

Had install this driver as local printer and problem isn't reproduced. Will try to install as a network driver.

[Chris - PDF-XChange]

Ivan here is the link for the Dell 962 all-in-one if needed. Here for rjrPDFxchange.

chris