impossible to display any document

[palatulippe]

I used PDF-XChange Viewer since two years and I like it.

Two weeks ago, I had no display of my documents. I uninstalled and reinstalled the software. The set up ends normally. The software is on the hard disk but I cannot open any PDF file.

palatulippe

[Bhikkhu Pesala]

Can you run the software? How are you trying to open PDF files?

If you can run PDF-XChange Viewer, then go to Preferences, File Associations, and make it the default viewer, also check "Display PDF browser" if you wish.

[palatulippe]

Can you run the software? How are you trying to open PDF files?

No I can't!!!

If you can run PDF-XChange Viewer, then go to Preferences, File Associations, and make it the default viewer, also check "Display PDF browser" if you wish.

The PDF-XChange Viewer is my default viewer but I can't open the software and when I try to open a PDF file, I only hear a song "Bong". I have to select "open the file with" and choose Adobe.

[Chris - PDF-XChange]

Hi palatulippe,

Please state your operating system, 32/64 bit, have you tried installing the latest release for the website, and whether you installed using the exe or the msi.

Thanks,
Chris

[palatulippe]

you installed using the exe or the msi.

I used pdfx_SE.exe 4.00.0163 from Brothersoft

[Chris - PDF-XChange]

Hi palatulippe,

I get it, Brothersoft has quite old versions and you installed one of 2 pieces, the SE.exe is the shell extensions only, which is why you can't view PDF's

Uninstall all of that from the control panel and reboot.

Then goto our website and download the latest Viewer Release here: http://www.docu-track.com/downloads/users/

That should get you going.

Regards,
Chris

[palatulippe]

I Uninstalled all of that from the control panel and reboot.

I downloaded the latest Viewer Release there: https://www.pdf-xchange.com/downloads/users/

I used PDF-XChange Viewer v.2.042.3

But the bug is still there.

I can't open the software and when I try to open a PDF file, I only hear a song "Bong". I have to select "open the file with" and choose Adobe.

[Chris - PDF-XChange]

palatulippe,

Have you done what Bhikkhu suggested going in the Viewer to Edit->Preferences->File Associations and selected make it default viewer?

As well, we you get the bong sound and it asks you to open the file using a program, is there not an arrow you can open the extended list of files to open the PDF with below the adobe option and choose the PDF-XChange Viewer.

As well you can use the run... command and run "C:\Program Files\Tracker Software\PDF Viewer\PDFXCView.exe" /makeassoc (don't forget the "s)

Hope that helps,
Chris

[palatulippe]

Have you done what Bhikkhu suggested going in the Viewer to Edit->Preferences->File Associations and selected make it default viewer?

I can't open the software but I uninstalled PDF-XChange Viewer and delete all files associate with that name. I reboot and without "PDF-XChange Viewer.exe" the default viewer is still PDF-XChange Viewer.

If I double-click on a PDF file, I get the Bong sound and no display. If I use the right button of my mouse, the default viewer is PDF-XChange Viewer and when I take "open with PDF-XChange Viewer", it's the same Bong result.

With the Run command: D:\Program Files\Tracker Software\PDF Viewer\PDFXCView.exe get the same Bong.

You wrote: As well you can use the run... command and run "C:\Program Files\Tracker Software\PDF Viewer\PDFXCView.exe" /makeassoc (don't forget the "s)

What do you mean about "/makeassoc (don't forget the "s)"

[palatulippe]

Sorry

I forgot to say that I reinstall the PDF-XChange Viewer v.2.042.3

I downloaded the latest Viewer Release there: https://www.pdf-xchange.com/downloads/users/

[Chris - PDF-XChange]

"D:\Program Files\Tracker Software\PDF Viewer\PDFXCView.exe" /makeassoc

The path and the exe are in " and the /makeassoc is after

You can just copy and paste that whole line into the run... command.

Chris

[palatulippe]

I copied and pasted that whole line into the run... command.

And I just get the same Bong sound but no display and the software did not open.

[Chris - PDF-XChange]

What operating system are you using? And is it 32bit or 64bit?

Chris

[palatulippe]

What operating system are you using? And is it 32bit or 64bit?

Microsoft Window XP pro 32bit

[Chris - PDF-XChange]

And which installer did you use?

[palatulippe]

And which installer did you use?

I used the "PDF-XChange PDF Viewer" Setup (PDFXVwer.exe) v.2.042.3

I downloaded the latest Viewer Release there: https://www.pdf-xchange.com/downloads/users/

[Vasyl - PDF-XChange]

Very strange trouble..
Please give details about your OS. What Service Pack?
Also, please check your system for viruses and/or try to disable antivirus/firewall software (just for check).
And please download and try the portable version for PDF-XChange Viewer.

[palatulippe]

Please details about your OS. What is Service Pack?

Service Pack 3

Also, please check your system for viruses and/or try to disable antivirus/firewall software (just for check).

Nothing

And you can download and try portable version for PDF-XChange Viewer.

I downloaded and tried the portable version and I got the same Bong bug.

[John - Tracker Supp]

Please be specific about your Windows Operating system - Windows 2000/XP etc .....
also pls advise whether it is 32 or 64 Bit ?

Thanks

[Lzcat - Tracker Supp]

Very strange.
Can you check your system for viruses/spyware/rootkits? You may use this utility (just download and run, it is free and good enough) or even online scan.
Do you have any software for parental control, etc?

[palatulippe]

Can you check your system for viruses/spyware/rootkits? You may use this utility (just download and run, it is free and good enough) or even online scan.

I downloaded Dr Wec antivirus and run it. It found 3 .dll files and delete these files

Do you have any software for parental control, etc?

No I don't

The Bong bug still remain

[Vasyl - PDF-XChange]

1. Please send me your file, named as PDFXCview.exe, we will check it.
2. For advanced check, replace this file with the file from the attachment (contains old PDFXCview.exe v2.042.2) and try to launch it. Create backup of the original *.exe file before you replace it though.

Thanks.

[palatulippe]

1. Please send me your file, named as PDFXCview.exe, we will check it.

I tried to upload my "PDFXCview.exe" file but the system said

"The extension exe is not allowed."

[Vasyl - PDF-XChange]

Please place *.exe file into a *.zip archive and upload it.

[palatulippe]

1. Please send me your file, named as PDFXCview.exe, we will check it.

I have upload the PDFXCview.exe.zip file.

2. For advanced check, replace this file by file from the attachment(contains old PDFXCview.exe v2.042.2) and try to launch it. Create backup of the original *.exe file before replace.

I did it but when I try to run it, I have the same Bong bug

[Ivan - Tracker Software]

Hi,

I'm afraid we will need to have access to your comp to try to solve the trouble. For sure if is possible and acceptable for you.

We can use TeamViewer (http://www.teamviewer.com/index.aspx) for this purpose.

If you agree, I will send you my ICQ and/or Skype ID for live connection.

[palatulippe]

We can use TeamViewer (http://www.teamviewer.com/index.aspx) for this purpose.

If you agree, I will send you my ICQ and/or Skype ID for live connection.

Thank you very much for your offer of help.

My Skype Name is palatulippe

****************
The theory is when one knows everything and nothing works.
Practice is when everything works and nobody knows why.
Here we have assembled theory and practice:
Nothing works ... and nobody knows why!

Albert Einstein

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Paul André Latulippe