Form Data Import/Export problem

[PaulT]

Using XHange Viewer build 51. I have a pdf with form data.

If I export the data and import it agin (I boiled to down to being that simple) the .jpgs attached show the before and after results. (3/4ths of the 'arrow' picture are wiped out). 3 other symbols are simalarly affected.

Ok, well I tried adding the .jpgs as .txt and it doesn't seem that it worked.

What to do?

[Ivan - Tracker Software]

Please zip your files and attach.

[PaulT]

as requested.

[Ivan - Tracker Software]

Can you provide original PDF file ?

[PaulT]

I was afraid you would ask me that.

I have to find some hoops to jump through - and I'll get back to you.

Paul

[PaulT]

... actually, to perhaps save me some time - is that functionality availble in any of the sdk's? (fdf import specifially)

Meanwhile, I'll see if our customer can supply me a sample that I can send you.

Paul

[Ivan - Tracker Software]

Yes, you can use Viewer ActiveX to import/export FDF/XFDF. Simplest was to do this is to run JavaScript:

Code: Select all

RunJavaScript("this.exportAsFDF({cPath:'/c/data.fdf'});", NULL, 0, 0);

[PaulT]

Thanks - that and the 'loadfield', I should come up with one that fits the bill.

I see which companies software created the .pdf, so I've sent them a request for some samples - we'll see how that goes.

Paul

[John - Tracker Supp]

Ok - thanks Paul.

[PaulT]

More interesting. This file says it was created by Distiller 8.1 (windows) but the application is from Elixir.

Even if I do nothing but save the pdf after opening it in Viewer, then when viewed in Acrobat 8 a dialog pops up: "This document contained certain rights to enable special features in Adobe Reader. The document has been changed since it was created and these rights are no longer valid. Please contact the author for the original version of the document."

Errrr?

Paul

[Ivan - Tracker Software]

Viewer doesn't support documents with special rights enabled for Adobe Reader.

[PaulT]

Ok, then back to the Active-X testing.

Paulo

[PaulT]

Viewer doesn't support documents with special rights enabled for Adobe Reader.

Hmmm... Shouldn't this then be something warned about when the pdf is saved? ("You're going to lose data required for this form to work in Reader...?)

Paul

[PaulT]

Hmmm... Shouldn't this then be something warned about when the pdf is saved? ("You're going to lose data required for this form to work in Reader...?)

I just got a new pdf from the client - and they have quit using the fancy arrows and such, and I guess whent with an actual button instead of the oval - so saving doesn't mess those up any more. However, I guess that's moot.

They have now added a save button to the pdf and when you hover it says 'Save feature only works when using Acrobat 8 or higher". Only problem there is, it doesn't prevent the save from actually taking place. As long as I can get at the fields later, it should not be a problem.

Paul

[PaulT]

Viewer doesn't support documents with special rights enabled for Adobe Reader.

Your message gives the impression that it's just viewer with this inability. However, after having spent some time with the active-x and JS example, I find it's also the Active-x. Am I missing something here?

Paul

[Ivan - Tracker Software]

Viewer and Viewer AX is almost the same. Viewer's .exe file is a COM server for viewer's ActiveX

[PaulT]

Viewer and Viewer AX is almost the same. Viewer's .exe file is a COM server for viewer's ActiveX

Ok, so are you really trying to say "Our sofware doesn't support this..." That could have saved me some bother.

Paul

After going over this with the client, we're going to just print the things off and mail them to the customers. However, before I put down the money, do you plan on having support in the forseeable future?

I'm still working on getting a pdf for you to play with and tell me what feature they've enabled that's causing the problem.