x64 crashes and x86 not

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alexg00
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Posts: 13
Joined: Fri Jul 03, 2009 3:29 am

x64 crashes and x86 not

Post by alexg00 »

I have couple pdf files which crash 64 bit Viewer version but not 32 bit version.
Also files can be opened with no problem in other pdf viewers.
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Lzcat - Tracker Supp
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Posts: 677
Joined: Thu Jun 28, 2007 8:42 am

Re: x64 crashes and x86 not

Post by Lzcat - Tracker Supp »

We would like to see those files! Please zip them (or use any other archiver to pack them - to make sure we will get them unchanged) and post them here, send using Report a problem from the Viewer menu (preferred) or e-mail them to support@pdf-xchange.com with a link to this topic in the message body. And please supply instructions how to reproduce the crash (as detailed as needed).
Also, which versions of Viewer you are using? Please note that 32 and 64 bit Viewers may have different versions. If you have older than 2.0.52 please upgrade and check one more time before sending us - there were some critical fixes which may affect this.
Victor
Tracker Software
Project manager

Please archive any files posted to a ZIP, 7z or RAR file or they will be removed and not posted.