I have lost my serial number (keycode)

The PDF-XChange Viewer for End Users
+++ FREE +++

Moderators: PDF-XChange Support, Daniel - PDF-XChange, Chris - PDF-XChange, Sean - PDF-XChange, Paul - PDF-XChange, Vasyl - PDF-XChange, Ivan - Tracker Software, Stefan - PDF-XChange

Alfa
User
Posts: 3
Joined: Mon Oct 20, 2008 3:01 pm

I have lost my serial number (keycode)

Post by Alfa »

After formatting the PC I have lost my serial number (keycode) of the PDF viewer that I purchased about a year ago, how do I get it back?

Thanks.
User avatar
Stefan - PDF-XChange
Site Admin
Posts: 19930
Joined: Mon Jan 12, 2009 8:07 am

Re: I have lost my serial number (keycode)

Post by Stefan - PDF-XChange »

Hello Alfa,
Please contact us on support@pdf-xchange.com and tell us your order number and we will recover that for you.
If you have lost the order number as well please provide us with your names, the e-mail used when you made the purchase and any other information that might help us locate your purchase, and we should still be able to locate your license.

Obviously the forums are opened for everyone so we have to continue the communication through e-mail.

Kind Regards,
Stefan
User avatar
John - Tracker Supp
Site Admin
Posts: 5225
Joined: Tue Jun 29, 2004 10:34 am

Re: I have lost my serial number (keycode)

Post by John - Tracker Supp »

Please send an email to support@pdf-xchange.com - with as much info as possible about your purchase (minimum your full name and email address as used to purchase) and we will try and provide from our records here, assuming that is you purchased from ourselves and not a reseller - if the latter - you will need to contact them

HTH
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com