PDFXChange process gets stuck in memory - unable to open PDF

[occam]

Hi

I have been using PDF XChange viewer for quite some time. I use the portable (free) version running under WinXP Pro, SP3.

Since the last update (version 2.0.54), it has become unusable.

When I run the .exe, the program runs, but is unable to open a(ny) .pdf file. Any subsequent efforts to open / close the program lead to further (new) processes to be added.

When I try to kill the running process (e.g. with Process Explorer), it refuses to die. Worse still, when I shut down my PC, it goes through the motions but cannot shut down completely. Ctrl+ALt+ Del cannot even get me to force a shut down.

I tracked down an earlier version (v. 2.0.53) but now even that is showing the same problem.

Anyone else had this problem? Solutions?
Thanks

[John - Tracker Supp]

Hi,

To allow us to investigate - could you please send in a report with the Viewer loaded and use the option :

Help -> Report a Problem

as this provides useful system info - please copy and paste your report already provided into the report message for reference and a link to this forum message.

Thankyou

[occam]

Hi,

To allow us to investigate - could you please send in a report with the Viewer loaded and use the option :

Help -> Report a Problem

Hi John

Thanks for the suggestion - however, when I tried to send the report ('Next' button) via Help -> Report, my PC went into a tail spin, as before. (Even my Kaspersky AV was frozen in its tracks as it was updating its database.)

Everytime I try to run PDFXChange, I am now forced to shut down the PC manually, by brute force (i.e. hold down 'Start' button for 6 seconds) - which I am not willing to do any more.

I will track this forum for similar reports and hopefully a solution will surface. In the meantime, I will sideline the use of PDFXChange.

[occam]

The problem appears to happen if you are also running Kaspersky AV (11.0.1.400, in my case).

Solution - place the application (PDFXCView.exe) as a 'trusted application' under Kaspersky.
('Settings' > 'Threats and Exclusions' > 'Exclusion Settings...' > Browse... )

Hope this can be of help to other KAV users of PDFXChange viewer.

(Problem reported to Kaspersky - not sure if they will react, and how quickly?)

[Stefan - PDF-XChange]

Thanks for the solution occam,

I do hope this will help someone else!

We also tried to contact Kaspersky, and only got automated replies

Please let us know if they send you a real answer

Cheers,
Stefan