Trouble saving files

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glilley
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Posts: 2
Joined: Tue Oct 19, 2010 8:56 pm

Trouble saving files

Post by glilley »

I am using the free version if PDF-Viewer and have been experimenting with annotating a pdf file. Sometimes the software will allow me to save the document along with my comments with no problem, but more than half the time it seems to freeze up and take forever. If I press cancel, I cannot exit the program and have to go to task manager to end the program. I get the same result on two different computers. I didn't see any other posts about this problem - have you had other reports from anyone having this problem? Do you have any suggestions?

- Greg
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Paul - PDF-XChange
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Joined: Wed Mar 25, 2009 10:37 pm

Re: Trouble saving files

Post by Paul - PDF-XChange »

Hi glilley,

thanks for the posting. Can I ask you what version of the Viewer you are using? We recently addressed some issues like this. The current build is 2.057 and should not be displaying this behaviour. can I ask you to please check if you have the latest version and if not update and test again?
http://www.docu-track.com/knowledgebase ... nt-version

regards
Best regards

Paul O'Rorke
PDF-XChange Support
http://www.pdf-xchange.com
glilley
User
Posts: 2
Joined: Tue Oct 19, 2010 8:56 pm

Re: Trouble saving files

Post by glilley »

I was using build #56. Build #57 seems to have taken care of the problem. Thanks very much.

- Greg
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Stefan - PDF-XChange
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Re: Trouble saving files

Post by Stefan - PDF-XChange »

:)