PDF-Exchange viewer doesn't find scanner

[macavity]

Hello,
I have installed PDF-Xchange Viewer Free 2.5 (Build 188.0). Unfortunately this programm does not find my scanner, while other programs do! I'm a using windows 7 (64bit). Have you got any advice?
Thanks
Mac

[Stefan - PDF-XChange]

Hello Mac,

As you are running a 64 bit OS we have installed a native x64 bit version of our Viewer.
There are some limitations (on system level) that do not allow us to see 32 bit drivers (and when our Viewer can't "see" your scanner - the scanner drivers are most certainly 32 bit).
The solutions are:

1) Go to the scanner manufacturer's website and download a x64 bit version of the drivers

2) or if 1) is unavailable, download the Portable Viewer from our website:
https://www.pdf-xchange.com/product ... nge-viewer
As it is a 32 bit only application and as such would recognize your current drivers correctly.

Best,
Stefan

[macavity]

Hi Stefan,
As no other driver was available from the scanner manufaturer I tried your second solution. It has solved my problem! The portable version has recognized the scanner. Thanks for your help.
Mac

P.S. I tried to install the 32bit version of PDF-Exchange viewer first, but it wouldn't run on a 64bit operating system.

[Chris - PDF-XChange]

Hi mac,

Glad to hear the issue is resolved using the port. version.

Best,
Chris