Windows 7 and fonts in forms

[Calgary Gal]

I am using PDF-XChange 2.5.193 with Windows 7 (64-bit) and Vista. Have had no problems with the Vista machine.

I have a health insurance form (previously filled out and saved) where I need to change the date of a prescription for resubmission. On my Windows 7 machine, when I click on any previously entered form field, the font changes from Arial 9 pt. to DaunPenh 9 pt. There is no option to change the font - the Text Formatting options are all greyed out.

When I use a blank health insurance form, the DaunPenh 9 pt. shows up as the default font and I cannot see any options for changing it.

Any suggestions - or is this a Windows 7 quirk?

[Chris - PDF-XChange]

Hi Calgary Gal,

Can you please zip up a copy of the document and send it to support@pdf-xchange.com for analysis.

Thank you.

Chris

[Calgary Gal]

I have just done that. Thanks in advance.

[Paul - PDF-XChange]

Hi Calgary Gal,

thanks for the sample. We have looked into the form. It specifies the font as Ariel. That is why you cannot change the font, it is dictated by the form itself.

The other question however is why you are getting DaunPenh on the Windows 7 machine. If you would like to have us investigate this please use the Viewer's built in reporting Help--> Report a Problem and be sure to have the check box for "Include your font and colour info" checked and we'll look into it.

thanks