XCShInfo.dll crash windows explorer flying over some pdf

[bzf]

Hi,

On two different pc ( windows 7 and windows xp ) with the latest version of pdf-xchange viewer, Windows Explorer crashes when you flew some ( not all ) pdf file with the mouse, also via the right click, copy and paste etc. ...

Faulting application name: Explorer.exe, version: 6.1.7601.17514, time stamp: 0x4ce796f3
Faulting module name: XCShInfo.dll, version: 2.5.193.0, time stamp: 0x4d5ad4fb
Exception code: 0xc0000005
Fault offset: 0x001cf4de
Faulting process id: 0xc78
Faulting application start time: 0x01cbeae35e0692f7
Faulting application path: C:\Windows\Explorer.exe
Faulting module path: C:\Program Files\Tracker Software\Shell Extensions\XCShInfo.dll
Report Id: c5b5463e-56d6-11e0-8a69-001e0ba2fc57

An idea ? Suggestions are welcome

Regards
Frederik


when I turn off ( uninstall reinstall without) preview and shell extensions, the crash of windows explorer disappears but the program crashes when I try to open the pdf file

Faulting application name: PDFXCview.exe, version: 2.5.193.0, time stamp: 0x4d5ad356
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b96e
Exception code: 0xc0000374
Fault offset: 0x000c37b7
Faulting process id: 0x5ac
Faulting application start time: 0x01cbeae6beef852b
Faulting application path: C:\Program Files\Tracker Software\PDF Viewer\PDFXCview.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: fcd66b19-56d9-11e0-8a69-001e0ba2fc57


No problem to open this file with fox it or adobe acrobat reader

[Stefan - PDF-XChange]

Hello bzf,

We would like to have a look at those files so could you please attach them here to this topic, or if sensitive send them to support@pdf-xchange.com and we will have a look at and advise whether the issue is with the files and what can be done to resolve those crashes.

Best,
Stefan

[Stefan - PDF-XChange]

Thanks for the sample Frederic,

One of our devs managed to reproduce the crash with this file, so we are investigating it now, and will advise a bit later today what is the problem and when a fix should be expected.

Best,
Stefan

[Stefan - PDF-XChange]

Good news Frederik,

The developers managed to resolve the problem and the fix will be in today's build.

Best,
Stefan

[bzf]

Hello Stefan,

The problem is solved with the last release !
Thank you for this quick fix

Best Regards
Frederik

[Stefan - PDF-XChange]

You are welcome Frederik!

And kudos to the dev team

Cheers,
Stefan